Recurring payment not billed

  • Resolved User 001

    (@godsonv1)


    5 months, 3 weeks ago

    Recurring payments are not billed, the noticeable error says – Recurring payment for order failed. Reason: You passed an empty string for ‘payment_method’. We assume empty values are an attempt to unset a parameter; however ‘payment_method’ cannot be unset. You should remove ‘payment_method’ from your request or supply a non-empty value.

    I use Cartflows to offer this subscription as an upsell after an initial transaction has taken place. I suspect this is preventing the payment plugin from saving the payment method for future subscription renewals because when the subscription is the front end offer, the payment method is visible inside the subscription and renewals work without this issue

    What recommendations can you make to resolve this issue?

Viewing 1 replies (of 1 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @godsonv1

    When did you notice this issue? Did you recently update Cartflows and new subscriptions have that issue?

    Can you create a support ticket here as it would be helpful to have the exact version of the Cartflows plugin that you’re using.

    Kind Regards,

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.