• Resolved jamesblomfield

    (@jamesblomfield)


    Can you help. For some reason a red asterisk has appeared after each of my survey questions. Is there a reason for this? How can I remove it?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @jamesblomfield,

    Thank you for the topic.

    Most presumably, you have enabled the Required option for all questions at once, that is why the red asterisks are being displayed next to each question for you.

    So, please go to the Surveys > particular survey > General tab and check whether you have made all the questions required or not.
    If the Required slider is enabled, then, please click on the asterisks from the right corner of the page to disable it.

    See the screenshot: https://ibb.co/Zc9XDgR

    Please check this and let us know about the outcome.

    Thank you.

    Thread Starter jamesblomfield

    (@jamesblomfield)

    Thank you so much for your advice – and your helpful screenshot. For some reason on my display there is no asterisk symbol in the right panel, only the others symbols including the disk,’+” share etc.

    If I turn the required slider to off – the red asterisk disappears – but then the users don’t have to complete the survey.

    Any ideas?

    Many thanks

    James

    Plugin Support Jasmine

    (@hyenokian)

    Dear @jamesblomfield,

    Thank you for your reply.

    Please provide us with the link for further investigation.

    I will pass it to our development team and they will try to find the exact cause of the issue as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @jamesblomfield,

    Hope you are doing well.

    I am resolving this topic as it has already been two weeks since we do not receive an answer from you.

    If you have any further questions, please feel free to open a new topic.

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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