Redirect issue after payment

  • Resolved garethduplessis

    (@garethduplessis)


    4 years, 8 months ago

    Hi Everyone,

    I wonder if you can help. My client is experiencing intermittent issues with their website. There seems to be an issue where orders are paid for during Payment Gateway checkout but no orders are processed within WooCommerce after successful payment.

    Buyers have mentioned in a few cases that were not directed back to the website after they made payment.

    I have contacted the Payment Gateway and they cant seem to find the error, they have said to remove the Sequential Order Numbers plugin but how would this effect the checkout process after payment?

    Are there any other reasons why only a few orders are experiencing this error?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    There seems to be an issue where orders are paid for during Payment Gateway checkout but no orders are processed within WooCommerce after successful payment.

    Are you saying that no order is created in WooCommerce at all, despite the customer being charged?

    What payment gateway are you using? If the gateway team have identified conflicts and suggested you disable the Sequential Order Numbers plugin, I’d recommend following those suggestions – at the very least to confirm if the problem stops happening without that plugin.

    If you don’t want to do that on your live site, do it on a staging copy. A staging site is a clone of your live website that you can modify without risking any changes or damages to your actual site. You can create a new staging environment using a plugin like WP Staging:

    https://www.ads-software.com/plugins/wp-staging/

    Thread Starter garethduplessis

    (@garethduplessis)

    Thats correct, no orders are created in WooCommerce but payment reflects in the account. The Gateway is Peach Payments (South African based) but they havent pinpointed any conflicted other that asking me to deactivated the sequential order numbers which I have but the problem persists.

    Is there any other possible reasons that this could be happening?

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    I’d guess the issue comes from a conflict with your payment gateway or another plugin. If you try a different payment method, like Cash on Delivery which is included out of the box, is the order created correctly?

    If the issue is coming from your payment gateway and they are unable to help, there is not much we can do here to fix a conflict with that third-party plugin.

    Hi @garethduplessis,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread ??

Viewing 4 replies - 1 through 4 (of 4 total)
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