Redirect loop
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Hi, it seems sometimes when a customer comes to my site from a link and checkout they get stuck in a redirect loop which never returns them to the thank you page. This causes them to be charged 2 times with pending status on PayPal but the charges end up falling off. I had this happen to the same customer a couple of times now. I never get any failed or pending orders on Woocommerce just the customer making me aware of it and showing a screenshot of PayPal pending charges. When they don’t use a link it works fine.
I have the error log if you need it to help.
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Hi there @tomster999,
I’m really sorry to hear your customers have been having these experiences at checkout.
Does this issue persist in incognito tabs, and also when conflict testing, that’s to say using a default theme such as Storefront Theme and deactivating all extensions other than WooCommerce and the WooCommerce PayPal Checkout Payment Gateway?
I have the error log if you need it to help.
Yes, if you could. The more information the better. Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
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