Redirect won't work on Ipad (Safari or Chrome)

  • Resolved jkriggs

    (@jkriggs)


    10 years, 6 months ago

    I am not able to redirect to a page correctly after submitting a form from an iPad.

    I have tried with both Safari and Chrome – both just get hung up saying “redirecting” but they never do.

    Here is my form: https://www.bethanyfwb.com/baptism-sign-up/

    The url during the hang up is https://www.domain.com/ /#FSContact9

    If I set the redirect to “0” is does redirect but the url still has #FSContact9.

    I’d like it to redirect after a few seconds so that the user see the “message sent” notification and I’d like it to only be the URL specified – not with the hashtag.

    The redirect works fine on a computer – it’s just the ipad that doesn’t work.

    Can anyone help?

    https://www.ads-software.com/plugins/si-contact-form/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi jkriggs can you create a support ticket. @mike Challis will look into your issue and help you further.

    Thank you

    To get rid of the anchor tag, Look in the Advanced tab and uncheck this box.
    Enable an HTML anchor tag on the form POST URL.
    But that isn’t really the problem…

    IOS safari does not support the meta refresh redirect feature. That is
    stupid of them. But I have found you two easy workarounds.

    Method 1:
    On the Advanced tab, set the “Redirect delay in seconds” setting to “0” seconds. The zero value will use a wp_redirect function instead of loading the page with a meta refresh. Note: you do not get the brief page showing “Your message is sent” redirecting message because the redirect happens directly before the page is loaded.

    Method 2:
    On the Advanced tab, set the “Redirect delay in seconds” setting to “3” seconds.
    Add this HTML to the setting “Success page additional HTML:” on
    the Advanced tab (change the url)
    <h2><a href="https://www.(same URL as your redirect URL)">click here to continue</a></h2>

    Now on iPad you do get the “Your message is sent” redirecting message
    and there is a link “click here to continue” directly below it, the
    link goes to the page you want. All other browsers still redirect automatically

    Made a new FAQ page
    https://www.fastsecurecontactform.com/redirect-wont-work-on-ipad

Viewing 3 replies - 1 through 3 (of 3 total)
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