• Resolved wim0009

    (@wim0009)


    When I submit a question through the contact form (using fast secure contact form), after a few seconds, it redirects me to a page that says “Not Found, Error 404”. It looks as though the contact form isn’t working but it is sending the email through. Why does it redirect me to this page? How can I fix it and make it so that it redirects it to a page that says something along the lines of “thank you for contacting us”?.

    https://www.ads-software.com/plugins/si-contact-form/

Viewing 5 replies - 1 through 5 (of 5 total)
  • What do you mean by the following.

    When I submit a question through the contact form (using fast secure contact form)

    Can you provide an example of how you have set up the contact form.

    Thank you

    FSCF works down the list of things to do and then got to an item it could not do, which is to send you to another page, which it cannot find.

    Can you find the page you should be redirected to in your wordpress list of pages? If not, you will need to set up a page that contains your thank you message, and then put that page’s url into the redirect field for that form: in FSCF under the Advanced tab.

    If you find a redirect url is already in that field, test it by copying and pasting it into a browser window. If does not load then the url is incomplete or has a typo or no longer exists (have you added SSL secure socket layer – so https:// now has to be https:// ?). Maybe someone changed the slug(url) for that intended page? Or maybe even deleted that page? Those are the most likely problems.

    Thread Starter wim0009

    (@wim0009)

    Thanks @wilderbee! I changed the redirect url and it worked. The link to the redirect page was typed incorrectly.

    @wim0009 if your issue is resolved can you mark this support thread as resolved.

    @wilderbee thank you for helping out ??

    Kind regards

    Thread Starter wim0009

    (@wim0009)

    resolved

Viewing 5 replies - 1 through 5 (of 5 total)
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