Redirecting Users During Backend Processing

  • Resolved tzshng

    (@tzshng)


    10 months, 3 weeks ago

    I’m aiming to swiftly redirect users to a “Thank You” page following form submission. Currently, due to the number of fields and a slower server, this redirection takes around 20 seconds.

    Here’s what I’ve tested and troubleshot so far:

    1. When I disable all actions, the redirection happens within a second or two.
    2. The more actions I add to a form, such as web hooks, database storing, and email sending, the slower the submission becomes.

    From this, it seems evident that the delay is caused by PHP needing time to process all the required actions. However, I believe the user should be able to be redirected to the thank you page while the remaining processes continue on the server side.

    Do you think my understanding of this process is correct? I’m looking forward to hearing from others and the author for any insights.

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  • Shaylee

    (@shayleehansen30)

    Hey there!

    You’ve hit the nail on the head. Every action your form triggers—from webhooks and database saves to sending emails—adds to PHP’s to-do list. And PHP wants to complete each task before moving your users to the “Thank You” page. That is why you are experiencing a delay. The more actions you have, the longer it takes to get through that list.

    Try this –
    Since tweaking the server itself to speed things up might not be the quickest fix, a good start might be to look at which actions are the most critical to form performance. Maybe there’s a bit of streamlining that could help speed things up?

    If you’re scratching your head thinking, “But I need all these actions!” or if you just want to brainstorm some ideas, why not reach out to our Customer Success team? They’re pretty awesome at untangling these kinds of knots and might have some clever tricks up their sleeves to get things moving faster without sacrificing what you need your form to do.

Viewing 1 replies (of 1 total)
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