Redirection after submission do not work

  • Resolved bmael77

    (@bmael77)


    4 years, 9 months ago

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    Hi !
    On this page there is several forms in popup(maker).
    The redirection at form submission doesn’t work.
    Normaly the popup is closed and new page or popup opens.
    But I doesn’t work. There’s only the thank message. I tried many things to repare it but no change.
    Can you help me to resolve this issue ?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @bmael77:

    I’m no longer part of the support team that inspect customer support requests. But I did inspect the URL that you posted above. I observe that there are 14 popups registered on the page that you requested help with. You can assist the Popup Maker support team by identifying _the specific popups_ you need assistance with. Reference the slug name and ID of those popups in your response. That will help the support team to identify which popups to focus on when resolving your problem.

    I took a quick look in the browser console on the triggers that you set for each of your popups. It appears that you selected the ‘Click Open’ ( Cliquez sur ouvrir ) trigger. Since you are using a form submission to redirect visitors, I recommend that you use the ‘Form Submission’ trigger in whichever popups are intended for display on this page.

    See these documents:

    https://docs.wppopupmaker.com/article/523-trigger-form-submission

    https://docs.wppopupmaker.com/article/377-form-submit-success-options-added-by-popup-maker

    There’s another thing worth mentioning. If you only need one or two popups active on a particular page, target their activation by using the PopupMaker conditions settings for each popup. It will improve the performance of your web page by requiring less resources (HTML/CSS/JS) to load in the browser.

    https://docs.wppopupmaker.com/article/351-popup-settings-box-targeting-option-settings

    I hope this feedback helps you to resolve your problem.

    Sincerely,

    Robert

    • This reply was modified 4 years, 8 months ago by Robert Gadon.
    Thread Starter bmael77

    (@bmael77)

    Hi,
    Thank you for your help.
    The problem I had was on every popups of our website.
    It’s why I didn’t specify wich of them to focus on.

    But yet someone from the team of PopupMaker helped me to find the source of the problem (it was a cache conflict). Now everything seems to work well.

    Thank you for your help. I’ll read the links you give to me in detail.

    Regards,

    Mael

Viewing 2 replies - 1 through 2 (of 2 total)
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