Redirection error on sign-up form

  • Resolved Alchemy Creative

    (@alchemy-creative)


    10 months, 2 weeks ago

    I’ve added a new sign-up form as a shortcode and embedded it on all pages just above the footer on my site. However, when I or a visitor tries to fill the form in, it comes up with a redirection error.

    The page isn’t redirecting properly

    An error occurred during a connection to knitproneedles.co.uk.

    This problem can sometimes be caused by disabling or refusing to accept cookies.

    The form is set to display success or fail within the page so shouldn’t be redirecting at all. The issue is occurring across devices and browsers.

    When I messaged for help, the chat bot suggested the following:

    Clear Caching: If you are using a caching plugin, try clearing the cache from your plugin settings. Additionally, clear any server-side caching and CDN cache like CloudFlare.

    I’ve cleared the cache – I use Litespeed with Redis and Chemicloud, so I’ve cleared all.

    Check Cookie Settings: Ensure that your website is not blocking or refusing to accept cookies. This can usually be adjusted in your browser settings or within your website’s cookie settings.

    There are no other issues with cookies and they are set to be accepted.

    Check Redirection Rules: Review any redirection rules set up on your website or within your hosting environment to ensure they are not conflicting with the subscription process.

    I’ve checked all redirection rules, and there are none that affect Mailpoet.

    Contact Hosting Support: If the issue persists, consider reaching out to your hosting support to check if there are any server-side configurations causing the redirection problem.

    They’re at a loss too.

    Sign-ups through the checkout are still working, and my old form didn’t have any issues. I’ve used the form builder in Mailpoet so I don’t see why a new one would cause a problem.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sean O))) a11n

    (@seanomattic)

    Hi @alchemy-creative,

    Sorry to hear about your issue with the MailPoet page. Please review what captcha method you have set up under?MailPoet > Settings > Advanced, and let us know what your settings are.

    For more information: https://kb.mailpoet.com/article/182-add-captcha-to-your-websites-forms

    Looking forward to hearing from you!

    Thread Starter Alchemy Creative

    (@alchemy-creative)

    It was set to default captcha. I turned that off, tested and I could sign up. Turned default back on, and it came up with the redirection error again. I switched to Google invisible recaptcha and it still works.

    So it was default captcha causing the issue. I’m not sure why, but so long as the issue’s fixed I’ll take it. Thank you!

    Hi there @alchemy-creative,

    Thanks for getting back to us!

    I’m glad that the issue is resolved with Google reCAPTCHA. The built-in CAPTCHA does require a redirect to another page and this is why it’s been affected.

    However, this is not something I can replicate on my test site so I think there could be a conflict on your site that prevents the redirect. If you’ll be willing to troubleshoot this further, this is how you can run a conflict test: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    Enjoy the rest of your day!

Viewing 3 replies - 1 through 3 (of 3 total)
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