Reduce Stocks and Hold Stocks not working properly

  • Resolved jygo

    (@jygo)


    4 years, 6 months ago

    The issue:
    1.) When a customer place an order (front end), the order status shows on back end as “pending payment”, Stock is NOT reduced but automatically changes to “order cancelled – unpaid order” for certain XX minutes I specified in the inventory section.

    2.) On the back end, when an admin manually inputs an order with the status “pending payment”, Stock IS reduced, and the order also never changes to “order cancelled” even though i specified the XX of holding minutes and did not change the order status.

    What I want:
    1.) When a customer place an order on the website, the order status showed in the back end as “pending payment”, reduce stock qty, the order status then changes to “order cancelled” and returns back the stock qty, for XX minute of holding period.

    2.) When an admin places an order manually and adds a product, the order status reduces the stock qty, and same way, changes to “order cancelled” when XX minutes of holding period is passed.

    Please help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @jygo ,

    What you’re seeing is the default and expected behavior of WooCommerce. When a user places an order on frontend, the stock is not reduced until the payment is received/confirmed.

    However, when manually creating the order, WooCommerce reduces the stock, however, the order is not canceled after the hold stock period. That’s because WooCommerce assumes that the admin is reserving the stock for that particular customer.

    There isn’t a way around this in WooCommerce, however, as a workaround, you can place orders from the frontend on behalf of your customers by switching to their account using a plugin like User Switching: https://www.ads-software.com/plugins/user-switching/

    I hope that helps!

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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