Redundant enrolled users

Hi sasm007,

Thank you for reaching out.

We’re not entirely sure what you mean by “Automaticity redundant random users.” Could you please provide more details or describe the issue in more detail? This will help us understand the problem better and offer a suitable solution.

Thank you for your cooperation.

Best regards,
Brianvu-tp

Please note that I use WooCommerce Plan for payments.

Issue scenario:

1- When a student wants to purchase a course, he encounters a problem and payment is not completed

see pic -1 in WooCommerce order page ,

after this evet hundreds of iterations occur trying to enrolled the same student on a page Learnpress order page see pic-2

Pic-1

https://drwathiq.com/wp-content/uploads/2024/08/Screenshot-2024-08-19-052117.png

Pic-2

https://drwathiq.com/wp-content/uploads/2024/08/Screenshot-2024-08-19-052133.png

This issue causes me lose money ??

Hi sasm007,

Thank you for providing additional details and screenshots.

It seems that the issue might be related to the integration between WooCommerce and LearnPress, particularly when a payment is not completed.

Could you please confirm if you are using the “WooCommerce add-on for LearnPress” from our collection of add-ons? This information will help us understand the setup better and provide a more accurate solution.

Thank you for your cooperation.

Best regards,
Brianvu-tp

yes , I am using WooCommerce Add-On for LearnPress

Hi sasm007,

Thank you for confirming that you are using the WooCommerce Add-On for LearnPress.

As you are using a premium add-on, we kindly ask you to create a support ticket on our official support system. Our team will be able to assist you more effectively with this issue.

Please note that this forum is dedicated to supporting the free version of LearnPress, and we are unable to provide detailed assistance for premium plugins here.

Thank you for your understanding, and we look forward to helping you resolve the issue through our support system.

Best regards,
Brianvu-tp