Redux Framework causes loading issues

  • Resolved tessvstaten

    (@tessvstaten)


    2 years, 4 months ago

    Hi there,

    We have issues with loading our product pages. To determine what causes this, we did a fresh theme update and deactivated all plugins to enable them one by one. We figured that the loading issue is caused by the Redux Framework extension. When the plugin is disabled, there’s no loading issue, but when it’s enabled there is a loading issue. However, Redux Framework is required for our theme… How can this error be fixed, so we don’t face any loading issues?

    Hereby I include a screen video to show the loading issues: https://streamable.com/y2erck

    Hope someone can help me out!

    Greetings,
    Tess

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Kev Provance

    (@kprovance)

    This is not behavior Redux would cause, as it is an options framework.

    What this typically means is that there is a problem with the theme someplace. The reason it stops when you disable Redux is that you are disabling all theme options when doing so, which means whatever is causing this is not happening as it’s like tied to an option. When Redux is reactivated, whatever option is tied to the failing feature is reactivated. This gives the appearance that Redux is the issue when it’s actually a theme issue. If you read old tickets here, you will see this is the case time and again.

    We do not support individual themes and theme users as we have a copy of the theme, no way of knowing how theme authors are using Redux or using it properly (many do not), and tickets regarding premium themes are not permitted here per WordPress guidelines. You will need to contact whoever does support for the theme. If they are able to rule out their theme code and have hard data Redux is the issue, then they need to be the ones to contact us with a support ticket.

    Good luck.

Viewing 1 replies (of 1 total)
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