REELS THUMBNAILS

  • Resolved akiraanastasia

    (@akiraanastasia)


    4 years, 3 months ago

    New Instagram REEL thumbnails are not showing on feed.Also, many times, site and insta account connection is getting broken. PLEASE HELP.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @akiraanastasia,

    We apologise for not getting back to you on this. The Instagram API does not support Reels at the current stage. Should Instagram make it available for app developers in the future we will consider adding it to our plugin in an update. As for you having issues with the account connection, this can vary depending on what is invalidating the Access Token. In many cases it is related to password changes or other security issues. Could you confirm whether you are still having issues that you would like help with?

    Many thanks,

    Thread Starter akiraanastasia

    (@akiraanastasia)

    You are replying after 2 months right?

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @akiraanastasia,

    Yes, that is correct. We were unfortunately not notified of your initial post (nor this reply), and as I such I only found it when manually going through older posts. I apologise for this.

    I will mark this as resolved, should you have any issues feel free to contact us via the support page on our website where you are sure to receive a reply quickly.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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