Refresh Live Chat page loses connections

  • Thanks for this great plugin!

    One thing I notice is that if I am using the 3CX server for chats, and have an open connected chat, if I refresh the agent’s page then I need to reconnect to the chat. But if I use my own server I can refresh the back end and the chats stay connected.

    Is this expected behaviour?

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  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there,

    Thank you for reporting this. We’ll look into this as it doesn’t sound like expected behavior. If it’s truly and issue, we’ll get it fixed in the next release of the plugin.

    Please keep in mind that our product release cycle is currently paused and will resume at the start of September, so there will be a slight delay till you see this fixed.

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