Refreshed page goes directly to WP Give Form

  • Resolved Lucii1708

    (@lucienne1708)


    1 month, 4 weeks ago

    Hello,

    I hope you’re doing well. I’m encountering an issue with the Give forms. I’ve added a form either as a shortcode or as a widget in Elementor on a page. When we navigate to the page, the Give Forms section is immediately displayed, even though it’s not the first section of the page. This also happens when clicking the menu or the logo. Upon refreshing the page, it still shows the Give form first instead of the top section. The issue occurs on desktop, iPad, and iPhone.

    How can I resolve this?

    Regards,

    Lucy

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @lucienne170,

    Glad you reached out!

    We see that you already have an open ticket with us. Should you have more questions regarding this, you can always follow it up on that ticket.

    I’m marking this one as resolved.

    Thank you for using GiveWP!

    Have a lovely day.

    Thread Starter Lucii1708

    (@lucienne1708)

    Hello Robin,

    This issue is still not resolved. I still have a problem with loading a page and having the page directly scrolled to the wp give form page. I had contact with support of the GIVE plugin through the website of yours and they said that it is a problem with Safari browser. She said the following:

    ” After further testing, we were able to replicate the issue that you’re experiencing when viewing the website using the Safari web browser. We already have a bug report for it as you can see in here —?https://feedback.givewp.com/bug-reports/p/visual-builder-forms-automatically-scroll-to-donation-button-in-safari. FYI, the donation form page does not exhibit this behavior in other web browsers such as Chrome or Firefox.?“

    So when are you going to resolve this issue, beacause it is still there.

    Regards, Lucy

Viewing 2 replies - 1 through 2 (of 2 total)
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