Refund Amount is Greyed out

### WordPress Environment ###

WordPress address (URL): https://cardinalbagsupplies.com
Site address (URL): https://cardinalbagsupplies.com
WC Version: 3.6.2
Log Directory Writable: ?
WP Version: 5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.17-1+ubuntu18.04.1+deb.sury.org+3
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1b

SUHOSIN Installed: –
MySQL Version: 5.7.25-28-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.2
WC Database Prefix: wp_9s27zqs4wh_
MaxMind GeoIP Database: ?
Total Database Size: 261.34MB
Database Data Size: 171.44MB
Database Index Size: 89.90MB
wp_9s27zqs4wh_woocommerce_sessions: Data: 0.43MB + Index: 0.01MB
wp_9s27zqs4wh_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
wp_9s27zqs4wh_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_order_items: Data: 0.77MB + Index: 0.38MB
wp_9s27zqs4wh_woocommerce_order_itemmeta: Data: 9.49MB + Index: 3.89MB
wp_9s27zqs4wh_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_9s27zqs4wh_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_9s27zqs4wh_akeeba_common: Data: 0.00MB + Index: 0.01MB
wp_9s27zqs4wh_ak_params: Data: 0.00MB + Index: 0.01MB
wp_9s27zqs4wh_ak_profiles: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_ak_stats: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_ak_storage: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_ak_users: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_commentmeta: Data: 0.11MB + Index: 0.14MB
wp_9s27zqs4wh_comments: Data: 3.52MB + Index: 3.27MB
wp_9s27zqs4wh_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB
wp_9s27zqs4wh_gf_entry: Data: 1.52MB + Index: 0.17MB
wp_9s27zqs4wh_gf_entry_meta: Data: 1.52MB + Index: 2.20MB
wp_9s27zqs4wh_gf_entry_notes: Data: 0.02MB + Index: 0.03MB
wp_9s27zqs4wh_gf_form: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_gf_form_meta: Data: 0.03MB + Index: 0.00MB
wp_9s27zqs4wh_gf_form_revisions: Data: 0.02MB + Index: 0.03MB
wp_9s27zqs4wh_gf_form_view: Data: 0.28MB + Index: 0.25MB
wp_9s27zqs4wh_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
wp_9s27zqs4wh_itsec_log: Data: 1.52MB + Index: 0.03MB
wp_9s27zqs4wh_itsec_temp: Data: 0.02MB + Index: 0.06MB
wp_9s27zqs4wh_links: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_options: Data: 12.23MB + Index: 1.16MB
wp_9s27zqs4wh_pmxi_files: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_pmxi_imports: Data: 0.01MB + Index: 0.00MB
wp_9s27zqs4wh_pmxi_posts: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_pmxi_templates: Data: 0.01MB + Index: 0.00MB
wp_9s27zqs4wh_popupallypro_stats_log: Data: 0.02MB + Index: 0.09MB
wp_9s27zqs4wh_postmeta: Data: 35.53MB + Index: 31.06MB
wp_9s27zqs4wh_posts: Data: 27.55MB + Index: 2.55MB
wp_9s27zqs4wh_queue: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_rg_form: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_rg_form_meta: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_rg_form_view: Data: 0.23MB + Index: 0.19MB
wp_9s27zqs4wh_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_rg_lead: Data: 1.52MB + Index: 0.14MB
wp_9s27zqs4wh_rg_lead_detail: Data: 1.52MB + Index: 0.97MB
wp_9s27zqs4wh_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_rg_lead_meta: Data: 0.17MB + Index: 0.12MB
wp_9s27zqs4wh_rg_lead_notes: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_siteguard_history: Data: 1.38MB + Index: 0.00MB
wp_9s27zqs4wh_siteguard_login: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_smooth_slider: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_smooth_slider_meta: Data: 0.00MB + Index: 0.00MB
wp_9s27zqs4wh_smooth_slider_postmeta: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_smush_dir_images: Data: 0.02MB + Index: 0.03MB
wp_9s27zqs4wh_snippets: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_termmeta: Data: 0.05MB + Index: 0.04MB
wp_9s27zqs4wh_terms: Data: 0.37MB + Index: 0.63MB
wp_9s27zqs4wh_term_relationships: Data: 0.78MB + Index: 1.45MB
wp_9s27zqs4wh_term_taxonomy: Data: 0.29MB + Index: 0.30MB
wp_9s27zqs4wh_usermeta: Data: 6.52MB + Index: 3.92MB
wp_9s27zqs4wh_users: Data: 0.16MB + Index: 0.17MB
wp_9s27zqs4wh_vslider: Data: 0.00MB + Index: 0.01MB
wp_9s27zqs4wh_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_9s27zqs4wh_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB
wp_9s27zqs4wh_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB
wp_9s27zqs4wh_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_9s27zqs4wh_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfBlocks: Data: 0.02MB + Index: 0.02MB
wp_9s27zqs4wh_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfConfig: Data: 0.27MB + Index: 0.00MB
wp_9s27zqs4wh_wfCrawlers: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfFileMods: Data: 2.52MB + Index: 0.00MB
wp_9s27zqs4wh_wfHits: Data: 0.02MB + Index: 0.05MB
wp_9s27zqs4wh_wfHoover: Data: 0.02MB + Index: 0.02MB
wp_9s27zqs4wh_wfIssues: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
wp_9s27zqs4wh_wfLeechers: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfLockedOut: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfLocs: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfLogins: Data: 0.02MB + Index: 0.03MB
wp_9s27zqs4wh_wfNet404s: Data: 0.02MB + Index: 0.02MB
wp_9s27zqs4wh_wfNotifications: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfPendingIssues: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfReverseCache: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfScanners: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
wp_9s27zqs4wh_wfStatus: Data: 0.06MB + Index: 0.03MB
wp_9s27zqs4wh_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
wp_9s27zqs4wh_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_extra_flat_rates: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_gpf_google_taxonomy: Data: 0.87MB + Index: 0.00MB
wp_9s27zqs4wh_woocommerce_termmeta: Data: 0.01MB + Index: 0.02MB
wp_9s27zqs4wh_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB
wp_9s27zqs4wh_wsal_metadata: Data: 49.08MB + Index: 31.11MB
wp_9s27zqs4wh_wsal_occurrences: Data: 5.23MB + Index: 4.34MB
wp_9s27zqs4wh_wsal_options: Data: 2.48MB + Index: 0.00MB
wp_9s27zqs4wh_yoast_seo_links: Data: 0.39MB + Index: 0.14MB
wp_9s27zqs4wh_yoast_seo_meta: Data: 0.34MB + Index: 0.00MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.08MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_options: Data: 0.02MB + Index: 0.03MB
wp_postmeta: Data: 0.02MB + Index: 0.03MB
wp_posts: Data: 0.02MB + Index: 0.06MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB

### Post Type Counts ###

amn_mi-lite: 3
attachment: 525
blog: 3
bne_testimonials: 10
custom_css: 1
customize_changeset: 2
global_product_addon: 2
nav_menu_item: 105
oembed_cache: 8
page: 5043
post: 55
product: 59
product_tabpage: 1
product_variation: 439
quantity-rule: 1
revision: 11
scheduled-action: 16
shop_coupon: 8
shop_order: 4974
shop_order_refund: 153
shopp_product: 1
testimonial: 1
tm_product_cp: 1
wp_email_images: 1
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (59) ###

ManageWP - Worker: by GoDaddy – 4.8.0
Gravity Forms: by rocketgenius – 2.4.9
AfterShip - WooCommerce Tracking: by AfterShip – 1.9.5 – Not tested with the active version of WooCommerce
Akismet Anti-Spam: by Automattic – 4.1.2
Arconix Shortcodes: by Tyche Softwares – 2.1.6
WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 1.88
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.25
Contact Form 7: by Takayuki Miyoshi – 5.1.1
Enable Media Replace: by ShortPixel – 3.2.9
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.1.7
Export All URLs: by Atlas Gondal – 3.6
Flexible Shipping: by WP Desk – 3.3.13
Gravity PDF: by Gravity PDF – 5.1.5
Header and Footer Scripts: by Digital Liberation – 2.1.0
Homepage Control: by WooThemes – 2.0.3
My Custom Functions: by Space X-Chimp – 4.38
PopupAlly Pro: by AccessAlly – 3.0.2
Post Type Switcher: by John James Jacoby – 3.1.0
Protect WP-Admin: by MR Web Solution – 3.0.3
Shortcoder: by Aakash Chakravarthy – 4.4
Simple 301 Redirects: by Scott Nellé – 1.07
SiteGuard WP Plugin: by JP-Secure – 1.4.3
Page Builder by SiteOrigin: by SiteOrigin – 2.10.5
SiteOrigin Widgets Bundle: by SiteOrigin – 1.15.6
Stop WP Emails Going to Spam: by Fullworks – 1.1.2
Storefront Blog Excerpt: by Wooassist – 1.1.4
Storefront Site Logo: by Wooassist – 1.2.3
Stamps.com WooCommerce Extension (USPS) (Basic): by XAdapter – 2.0.7 – Not tested with the active version of WooCommerce
WooCommerce Additional Variation Images: by WooCommerce – 1.7.15
Woocommerce Advanced Bulk Edit: by George Iron – 4.2.2 – Not tested with the active version of WooCommerce
WooCommerce Create Customer on Order: by cxThemes – 1.20 – Not tested with the active version of WooCommerce
WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.13 – Not tested with the active version of WooCommerce
WooCommerce - Store Exporter: by Visser Labs – 2.0.2 – Not tested with the active version of WooCommerce
WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway: by WooCommerce – 4.4.16
WooCommerce Purchase Order Payment Gateway: by WooCommerce – 1.2.3
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.5.2
WooCommerce Google Ads Dynamic Remarketing: by Wolf+B?r Agency – 1.7.7 – Not tested with the active version of WooCommerce
WooCommerce Google Trusted Stores Integration: by enollo – 1.0.0 – Not tested with the active version of WooCommerce
WooCommerce Gravity Forms Product Add-Ons: by Lucas Stark – 3.3.8 – Not tested with the active version of WooCommerce
WooCommerce Advanced Product Quantities: by WP BackOffice – 2.1.9 – Not tested with the active version of WooCommerce
WooCommerce MailChimp Integration: by WooCommerce – 1.0.3 – Not tested with the active version of WooCommerce
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.6.4
WooCommerce Product Add-ons: by WooCommerce – 2.9.2 – Not tested with the active version of WooCommerce
WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.8.7
WooCommerce Quick Export Plugin: by MB Création – 2.2 – Not tested with the active version of WooCommerce
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.13.1
WooCommerce Shipment Tracking: by WooCommerce – 1.6.14
WooCommerce UPS Shipping: by WooCommerce – 3.2.15
WooCommerce USPS Shipping: by WooCommerce – 4.4.23
WooCommerce TM Extra Product Options: by themeComplete – 4.9.2
WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.12
WooCommerce: by Automattic – 3.6.2
WordPress Importer: by wordpressdotorg – 0.6.4
Yoast SEO Premium: by Team Yoast – 9.6.1
WP Rocket: by WP Media – 3.3.2
WP Rollback: by Impress.org – 1.6
WP Security Audit Log: by WP White Security – 3.4.0.1
Smush: by WPMU DEV – 3.2.0.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.10

### Inactive Plugins (5) ###

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.6.0
PopupAlly: by AccessAlly – 2.0.2
Redirection: by John Godley – 4.2.3
WooCommerce Conversion Tracking: by Tareq Hasan – 2.0.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.9

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (4) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
ManageWP - Worker Loader: by ManageWP –
Stop long comments: by WPEngine – 0.0.4
WP Engine System: by WP Engine – 3.2.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1533 - /shop/
Cart: #1534 - /cart/
Checkout: #1535 - /checkout/
My account: #1536 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Cardinal Supplies
Version: 1.0.0
Author URL: https://wooassist.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 2.5.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: /nas/content/live/cardinalbag/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
cardinalsupplies/woocommerce/checkout/form-billing.php
cardinalsupplies/woocommerce/checkout/form-shipping.php
cardinalsupplies/woocommerce/notices/error.php

### WooCommerce Google Product Feed fields ###

Availability: Defaults to "in stock".
Condition: Defaults to "new".
Brand: Defaults to "Cardinal Bag Supplies".
Manufacturer Part Number (MPN): Pre-populates from pa_mpn taxonomy.
Product Type: Defaults to "Business & Industrial > Retail > Money Handling".
Google Product Category: Defaults to "Business & Industrial > Retail > Money Handling > Money Deposit Bags".
Gender: Defaults to "unisex".
Age Group: Defaults to "adult".
Bing Category: Defaults to "Business & Industrial > Retail > Money Handling > Money Deposit Bags".

### WooCommerce Google Product Feed options ###

Include variations in feed: Enabled
Send item_group_id: Enabled

### Action Scheduler ###

Complete: 16
Oldest: 2019-05-15 03:24:41 -0500
Newest: 2019-05-15 04:22:43 -0500

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Before we updated WooCommerce to it’s newest version, we are able to input our desired amount in the amount field. After the update, to do a refund we need to add a quantity and changing the price value. Now a specified amount can be refunded https://prntscr.com/npwrfh

Is this part of the update? We didn’t see anything about this on the changelog?

The page I need help with: [log in to see the link]