Refund amount not shown on vendor balance

  • Hi Team,

    I am presented with a scenario where the customer has placed refund request for an order but that amount has already been credited to the vendor.
    Once I accept the refund request, the vendor reverse balance should be updated with the refund amount pending from the vendor side right?
    This is not being done, how else can we track the refund money being sent to admin?

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  • Plugin Author WC Lovers

    (@wclovers)

    Once I accept the refund request, the vendor reverse balance should be updated with the refund amount pending from the vendor side right?

    – No, if commission already paid then that can not be revertd.

    Only if you are using Stripe Split pay then it will be auto reverted from vendor’s account.

    It’s always safe to set withdrawal threshold as per site’s refund policy to avoid such situations. https://ibb.co/8DzHLw1

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