Refund API Error

  • Resolved larsvonhierblau

    (@larsvonhierblau)


    2 years, 5 months ago

    Hi, i saw you seem to have the same issue encountered before. There seems to be an issue with the refund function which seems to be encountering errors.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter larsvonhierblau

    (@larsvonhierblau)

    The exact error is: An error occurred while attempting to create the refund using the payment gateway API.

    Log shows: Refund failed: No country given for address. –> I am using woocommerce Checkout field editor hence for digital products (images) i would need no address.

    I encountered the same problem.
    The exact error is: An error occurred while attempting to create the refund using the payment gateway API.
    I sell digital products and I use Direct Checkout to remove State, City, Postcode, Address 1, Address 2, Company and Phone. The country is not removed at checkout.
    The manual refund worked.

    Thread Starter larsvonhierblau

    (@larsvonhierblau)

    Thanks for your reply and the solution. I grab the country via GEO IP for currency changes, however it shouldn’t be necessary to put a country hence this might be not necessary for digital products. I hope this could be fixed soon.

    Same here

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @larsvonhierblau and @squilib ,

    thank you for reaching out to us, we are here to help.
    This is a known bug that was introduced to the payment plugin at the beginning of May and we have been looking into this for quite some time now. We believed that this was caused by a change on the server-side of PayPal and are still looking into that. The refund should still be possible to be performed via the PayPal web interface, so you can do that as a temporary workaround.

    Last week, my developer gave me a package to test for this issue, so if you want, you can try to use this instead of the current release and see if it resolves the issue. You can download the package from here. One other merchant tested this package already last week and informed us it resolved the issue, so until the next release this could also be a possible solution. We are looking for more people to test this fix, so please let us know if you have tried it out.

    Pending your response.

    Kind regards,
    Joost

    Thread Starter larsvonhierblau

    (@larsvonhierblau)

    Hi, thanks for the reply. I have tested it and it seems to work for now.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Thank you @larsvonhierblau

    This fix should be included in our next release, so please make sure the plugin is updated. There is not much more we can do for this case, so we will mark it as resolved. Please open a new thread if you have any more questions for us.

    Kind regards,
    Joost

Viewing 7 replies - 1 through 7 (of 7 total)
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