refund denial

Hi @sotirisfifis

Sorry for the situation. The refund request email is different. Please check your email. Also, You can not discuss premium on www.ads-software.com according to www.ads-software.com guidelines.

According to our guidelines, refund disputes should not be handled here,
but reviews for premium are accepted, in case pro plugin is upsold from free version.

——–
We have some recommendations for how you can handle this at https://make.www.ads-software.com/support/2016/08/about-plugin-and-theme-reviews/

Please also read through https://make.www.ads-software.com/plugins/2019/08/23/reminder-developers-must-comply-with-the-forum-guidelines/

And a video, if you like: https://wordpress.tv/2016/06/30/mika-epstein-reviews-the-good-the-bad-and-the-stalker/

If you would like to discuss this further, please join us in the #forums channel on Slack: https://make.www.ads-software.com/chat/