Refund Error Prompt

Hi @luclearmedia,
Thank you for contacting us, Can you please share the screenshot of the payment settings page along with the order id detail page you are trying to refund.

Hey there, I didn’t take a screenshot at the time, I’ve switched to another plugin.

Settings were all default. Was connected to square, had no console warnings. The order was pretty standard with no other errors than the one prompted from your plugin.

Hi @luclearmedia,
We are unable to replicate this issue at our staging environment please have a look at the videos shared below as the refunds are processing without any issues please follow the videos to refund without any issues.

Refund via Square.

Refund Manually.

Hi,
I had the same problem. You can see it here:

https://snipboard.io/zbyaUT.jpg

Hi @naissom,
Please follow the above-mentioned videos in the thread.

• This reply was modified 4 years, 4 months ago by wpexpertssupportteam.

Hi,
We have followed the steps exactly as in the video. The error pops up once we press ‘Refund’ and the process is aborted by your plugin. This is why I submitted the screenshot.

Hi @naissom,
Our technical team needs some info from your side to sort out this issue please open a support ticket at our website Apiexperts and select Woo Square as a product also please have a look at the screenshot shared below.

https://prnt.sc/sx18yu