Refund issue

Hello,

Thank you for contacting us.

User satisfaction is always a number one priority for us and we are constantly striving to improve our products to provide the best customer experience possible. We requested your feedback and asked whether you are experiencing any issues with the plugin for several times (four times more precisely) for which we were told that the plugin is working, but you need the refund as you were simply looking for something else.

I just cancel my subscription. Would you please refund my money back.

Simply I was looking for something else.

After several iterations, we couldn’t get a valid reason to refund the payment, but we still offered our help to resolve any issues or queries you may have so that we can provide a resolution.

As per our refund policy for the paid versions of the plugin, we are still willing to help you and provide the refund if the plugin is broken or if we fail to keep any of our promises.

We’ll be looking forward to helping you.

• This reply was modified 4 years, 8 months ago by vaksupport.
• This reply was modified 4 years, 8 months ago by vaksupport.

@vaksupport I’ve removed the modlook you placed on this topic. I see no guideline violation here from the users side.
Although support for commercial software is not allowed in these forums, there is one special case: If your free plugin upsells (i.e. invites to “upgrade” in your readme or anywhere suggests paid stuff in the admin, etc.), then a review may describe the user experience, including this upgrade path and its outcomes.

On the other hand: Keep in mind for the future that you should avoid publicly quoting statements from private conversation.

If you need to contact the moderators about this then you can do so via the Slack #forums channel.

To use that channel you need a Slack account. You can obtain one via these instructions.

Slack – https://make.www.ads-software.com/chat/

When you contact the #forums channel, inform them what your www.ads-software.com forum user ID is. That will help the moderators find your account and ascertain what the issue is.

If you do use Slack do not direct message me or any other moderator. Use the #forums channel and any moderator there can assist you.

For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well and any refund issue. That’s why I am closing this review but not archiving it.

As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

• This reply was modified 4 years, 8 months ago by Jan Dembowski.