Refund not automatic

  • Resolved blemker

    (@blemker)


    3 years, 5 months ago

    Everything I read says customer refunds should be automatic when using Square for Woocommerce. However, when I did a refund tonight there wasn’t anything automatic happening and the notes said: “Order status set to refunded. To return funds to the customer you will need to issue a refund through your payment gateway.”

    I am using Woocommerce Square Version 2.5.1 | By WooCommerce.

    What did I do wrong. I had to manually go into the dashboard to refund it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    That’s odd – you should indeed be able to do automatic refunds through the Square plugin, without going to your Square dashboard.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. Feel free to remove identifying information such as the site’s URL.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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