Refund notification issue

Hey there!

This is more than likely an issue with mail sending from your site/server (even though other emails are working, etc.)

This is a common issue with sites using the default PHP method for sending mail, which can have a number of issues.

You can test this as well with a plugin like Email Log(https://www.ads-software.com/plugins/email-log/)

To solve this you could first get in touch with your host and see if they can fix any mail issues. I would then suggest setting up an account at one of the dedicated SMTP providers I’ve listed below. All have free account plans available and typically can be set up in a matter of minutes. Each service also has a plugin available on www.ads-software.com which makes the setup process easy.

* https://sendgrid.com/ – https://www.ads-software.com/plugins/wp-sendgrid/
* https://www.mailgun.com/ – https://www.ads-software.com/plugins/mailgun/

You can also use a plugin called WP Mail SMTP (https://www.ads-software.com/plugins/wp-mail-smtp/)? which will allow you to send email to any functional address, even one you create from your web host.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

– Joey