Refund Policy

  • Resolved kejserjorn

    (@kejserjorn)


    4 months, 3 weeks ago

    Hello,

    Is it really true that you don’t offer a proper money-back guarantee?

    I get that you are confident in your products, and you ask to check the demo first, but there is no way to test your Pro features without buying the Pro version. And if that doesn’t suit our needs, that’s just tough luck? Is this even legal?

    Don’t think I ever saw another plugin developer that didn’t offer at least a 14 days “no questions money back guarantee”. Surely that would be no problem with actual confidence in the product.

    I am really surprised and I really regret buying your product without reading your refund policy…

    • This topic was modified 4 months, 3 weeks ago by kejserjorn.
Viewing 1 replies (of 1 total)
  • Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @kejserjorn ,

    Thanks for reaching out to us.

    I understand your concern and would like to inform you that we offer refunds within 14 days if any user want refund. However, we do ask for feedback on the reason for the refund. This helps us identify any issues with the plugin or understand if the user needs a feature that our plugin currently does not offer, so we can consider adding it in the future.

    Regarding the refund process, please note that this is a Pro feature part. According to www.ads-software.com policies, we cannot discuss specific Pro features in this forum. For more information and assistance, please visit the plugin’s details page, where you can find a link to contact our support center. Our support team will promptly assist and guide you through the refund process.

    Best Regards,
    Reju

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