Refund policy all but not user friendly

  • Bought this plugin hoping that it can manage files on the server physically, as the “REAL” in the name name sugests. It was not clear to me when I read the description.
    The GUI is pretty nice but the file management is purely virtual what means that in fact all files stored reside in native WP directories, eg. 2017/05.
    I removed the plugin from the server and tried to get refeund for my purchase. My request was withdrawn. It is a strange policy since you cannot even test the plugin within your own environment. Other developers give you at least 8 days to test the full version of a plugin before purchase.

    • This topic was modified 7 years, 4 months ago by robertj_w.
Viewing 1 replies (of 1 total)
  • Plugin Author Matthias Günter

    (@mguenter)

    Hi there! Thanks for your feedback. I have refused the refund request because I thought it is all clear. I have commented to the refund request a month ago and did not get an answer:

    Hi there! ??

    The description says this: “The Real Media Library offers a very nice extensibility for other developers. For example you can also install a third-party plugin to create the folders physically on your FTP server (wp-content/uploads) or to synchronize folders with Lightroom. For more have a look at the Known extensions for RML.”.

    So, you can use this plugin to organize physically: https://www.ads-software.com/plugins/physical-custom-upload-folder/

    Best regards,
    Matthew ??

    If you want you can contact me [email protected] and try the above mentioned extension plugin. Otherwise please request a refund again and I will approve.

    Best regards,
    Matthew ??

Viewing 1 replies (of 1 total)
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