Refund Problem

Hi @gentlemako

Usually, the refund process should complete within a few seconds, so if it’s continuously spinning, there might be an issue.

I recommend enabling the logging function in the Connection tab, if you haven’t already. This feature helps diagnose issues with the plugin’s operations. Once you’ve turned on logging, try to issue another refund and see if you’re experiencing the same difficulties. Please send us a copy of your log file after the refund has been issued.

Keep in mind the logs may contain sensitive details, so if you’re not comfortable sharing them on a public forum, you’re welcome to share them privately with our support team.

Thank you!

Kind regards,
Niklas

Hello Niklas,

Thank you for the response, after trying what you suggested, this is the log we get:

2023-06-16T17:45:20+00:00 DEBUG Trying to refund/void order 5JM46856YT4316302, payments: {"authorizations":[],"captures":[{"id":"8VJ99209WL967494L","status":"COMPLETED","amount":{"currency_code":"USD","value":"209.87"},"final_capture":true,"seller_protection":{"status":"ELIGIBLE"},"invoice_id":"GG-434783","custom_id":"434783","seller_receivable_breakdown":{"gross_amount":{"currency_code":"USD","value":"209.87"},"paypal_fee":{"currency_code":"USD","value":"6.77"},"net_amount":{"currency_code":"USD","value":"203.10"}}}]}.
2023-06-16T17:45:22+00:00 DEBUG POST https://api.paypal.com/v2/payments/captures/8VJ99209WL967494L/refund
Request Body: {"invoice_id":"GG-434783","amount":{"currency_code":"USD","value":"209.87"}}
Response Debug ID: ed465bc64f34c
Response: Array
(
    [code] => 201
    [message] => Created
)

Hi @gentlemako

Apologies for getting back to you just now.
The log entry you shared is a success message. The plugin attempted a refund, and PayPal responded with 201, which is a success message.

So as far as I can tell, the refund/void should be recorded on the PayPal side. Can you confirm this is the case?
If the refund is recorded in PayPal but not in WooCommerce for some reason, you could also issue a manual refund in WooCommerce.

But please let us know the status of both the WooCommerce order and the PayPal order after this refund.
Thank you!

Kind regards,
Niklas

As we haven’t received any recent updates from you on this matter, we’re marking this thread as resolved. If the issue persists or if you need further assistance, please feel free to reopen the thread or create a new one.

Thanks!

Kind regards,
Niklas