Refund showing as processed twice

  • Resolved stylise

    (@stylise)


    3 years, 2 months ago

    When I issue a refund, it will show as having processed twice.

    e.g.

    Refund #1001 - September 10, 2021, 12:00 pm by admin
Refunded via Stripe Dashboard	 	
-$9.99

Refund #1000 - September 10, 2021, 12:00 pm by admin
-$9.99

    In actuality the refund only processed once, but it records it incorrectly. The system also emails the customer an incorrect refund amount due to the error. There’s no chance the refund button was clicked twice accidentally. This has been an issue for months.

    • This topic was modified 3 years, 2 months ago by stylise.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Ditto on this one. I just had a client with the exact same problem. One entry about a refund for stripe, and a second entry that included the reason for refund. It totaled the two entries at the bottom of the page as doubled, but Stripe showed the correct refund only once.

    Hello,

    Does it only happen when you issue a refund with Stripe?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter stylise

    (@stylise)

    Yes, only with Stripe. Do you have an email address I can send the system report to?

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @stylise,

    Thanks for clarifying the occurrence of the issue.

    In this case, I would advise that you get in touch with the authors of the Stripe plugin that you’re using.

    If you’re using the WooCommerce Stripe Payment Gateway plugin, please post on this forum – https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/.

    *Just to mention, if you’d wish to share a System Status report but not directly on the forums, feel free to use tools like https://pastebin.com/ or even Google Docs where you can control the visibility or even delete the SSR, depending on the tool.

    I hope this helps.
    Thanks.

    Hi @stylise

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic.

Viewing 5 replies - 1 through 5 (of 5 total)
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