Refunding digital downloads

  • Resolved Soprano

    (@soprano)


    3 years, 9 months ago

    Hello,

    I’ve been using Woo for a few years and have always wondered something.

    When I refund an order with digital downloads, do I also need to Revoke Access to each file individually?

    Sometimes there’s dozens of files so refunding an order becomes time consuming and there’s no Bulk Revoke Access option.

    Thank you.

    Warmly,

    Matt

Viewing 1 replies (of 1 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    This is a great question and I had to do some digging into the code ??

    If you’re keen on reading some code, the relevant part can be found here: https://github.com/woocommerce/woocommerce/blob/4487b3fa9a4d2ac7ce0464082ef0926d01a31f0b/includes/class-wc-order.php#L1396-L1398

    Essentially that means that downloadable products will only be available in the following conditions (assuming there are no maximum number of downloads configured):

    1. If the order status is marked as “Completed”
    2. If the order status is marked as “Processing” AND **WooCommerce > Settings > Products > Digital Products > Grant access to downloadable products after payment** is enabled

    Put another way: If you refund an order, customers will no longer be able to download the files.

Viewing 1 replies (of 1 total)
  • The topic ‘Refunding digital downloads’ is closed to new replies.