Refunds

  • Hi there,

    First, THANK YOU for creating such a great (and easy-to-use) plugin!

    We have 2 questions regarding refunds:

    1.) What do we have to change in the settings so that a refunded order appears in 2 Lines (one line for the order and one line for the refund).
    2.) What is the field name for refund number (like the invoice number). The refund number is the “invoice” number for refunds (found under “all refunds”). We have only found “refund_id”. However, the output is not the refund number.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author algol.plus

    (@algolplus)

    hello

    1. What format do you use ? csv/xls?
    2. please, use field “Order ID” , as each refund is child order.
    Thread Starter psorn

    (@psorn)

    Hello, Thank you for your quick response.

    1. We use xls
    2. Thank you. It seems we are looking for a field from a plugin. Where can we find a list of ALL available fields (including those from plugins)?

    Thank you!

    Plugin Author algol.plus

    (@algolplus)

    hello

    1. please, submit sample Excel file as new ticket to https://algolplus.freshdesk.com/
    2. use >Setup Fields>Common>Add FIeld and open dropdown to see all order fields
    Thread Starter psorn

    (@psorn)

    Hello,

    Thank you.

    Before submitting the file: What settings do we need to make that the export shows an order that was refunded in 2 lines (one for the origin order and one for the refund)?

    Thank you!

    Thread Starter psorn

    (@psorn)

    @algol.plus: We found the correct setting and it works, thank you!

    Plugin Author algol.plus

    (@algolplus)

    ok, got it

Viewing 6 replies - 1 through 6 (of 6 total)
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