Refunds are not paid to the customer

  • Resolved Henrik

    (@henbik)


    1 year, 2 months ago

    Hello,

    We find that orders returned through Klarna in the online store are not refunded in the Klarna Portal.

    When we click “Refund”, the screen just remains and loads, and when we refresh the page, the status of the order is “Refunded”. At the same time, Klarna is not notified that the money is to be refunded, and the order is not actually refunded.

    Can you help us?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi Henrik,

    Are you using the Klarna Order Management plugin?
    Was the order that you tried to refund captured in Klarnas portal?
    What is the order status of the order in WooCommerce?

    Thread Starter Henrik

    (@henbik)

    Hi,

    Thanks for the prompt reply. We contacted the supplier of our web hosting, who found the error. Vipps’ plugin for recurring payments unfortunately caused an error message. The plugin is disabled and everything works as it should.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Refunds are not paid to the customer’ is closed to new replies.