Refunds not being sent to Payflow Pro

That’s interesting. I haven’t had any other complaints about that, but let me see if I can reproduce that on my test server. I’ll take a look and get back to you before too long.

Ah, I’m sorry, but yes, there seems to be an issue. In fact, we’ve already resolved the issue in our GitHub repo, but we’re still working on finishing up the rest of the list for this next update before we release it.

If you can bear with us and do the refunds manually for a little bit we’ll get this resolved soon.

I’m going to go ahead and close this ticket, but let me know if you have any other questions or concerns.

Hello,
Problem with refund too but a bit different.
I am using “PayPal Payments Pro 2.0 (PayFlow)” with your plugin.
I am in testing mode with a PayPal Manager account and whatever the amount I refund through WooCommerce I see only “1.00” refunded in PayPal Manager/Reports/Daily activity.

But the correct amount appears in WooCommerce and in the email generated.
I tried also to refund directly through PayPal Manager and I got the same result: only “1.00” refunded.

Is it because it is a test mode?

By the way I don’t see the fees taken by Paypal.
Also I have a lot of duplicate transactions.

Here is the report I got:
https://www.dropbox.com/s/79vd3afqzq2whbk/PayPal%20Manager%20Transactions.png?dl=0

Thanks in advance for your help.
Once everything will work for me I’ll make a donation because I appreciate your work so far!

Regards,
Oxley

Do you have logging enabled in the plugin? I’d need to get a look at the log to see if it’s passing the correct value in the refund API request.

What you’re saying shouldn’t be happening, but if it’s happening when you do it directly from the PayFlow Manager then something screwy must be going on there. You could submit a ticket directly to PayPal MTS to get an idea what could be going on there.

As for the duplicates, do you have multiple sources hitting the same PayPal account, by chance? If so, they could be sending similar order IDs which end up conflicting and PayPal sees it as a duplicate.