Refunds not exported when date range is applied
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Hello,
I have ticked the box for “Export refunds” in “Filter by order”.
When I export the XLS document, refunds appear on their own rows only if I have not set a Date range (left the From and To boxes empty).
If I add a date range for the export, for example August 1-31, then the refunds does not appear in the XLS document.
Is this a bug, or am I missing something?
Thank you!
Best regards
Viewing 5 replies - 1 through 5 (of 5 total)
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please, share your settings. visit tab “Tools” to get them
{
"now": {
"version": "2.0",
"mode": "now",
"title": "",
"skip_empty_file": true,
"log_results": false,
"from_status": [],
"to_status": [],
"change_order_status_to": "",
"statuses": [
"wc-processing",
"wc-completed"
],
"from_date": "",
"to_date": "",
"sub_start_from_date": "",
"sub_start_to_date": "",
"sub_end_from_date": "",
"sub_end_to_date": "",
"sub_next_paym_from_date": "",
"sub_next_paym_to_date": "",
"from_order_id": "",
"to_order_id": "",
"shipping_locations": [],
"shipping_methods": [],
"item_names": [],
"item_metadata": [],
"user_roles": [],
"user_names": [],
"user_custom_fields": [],
"billing_locations": [],
"payment_methods": [],
"any_coupon_used": "0",
"coupons": [],
"order_custom_fields": [],
"product_categories": [],
"product_vendors": [],
"products": [],
"product_sku": "",
"exclude_products": [],
"product_taxonomies": [],
"product_custom_fields": [],
"product_attributes": [],
"product_itemmeta": [],
"format": "XLS",
"format_xls_use_xls_format": "0",
"format_xls_sheet_name": "Orders",
"format_xls_display_column_names": "1",
"format_xls_auto_width": "1",
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"format_xls_force_general_format": "0",
"format_xls_remove_emojis": "0",
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"format_csv_delimiter": ",",
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"format_csv_add_utf8_bom": "0",
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"format_tsv_item_rows_start_from_new_line": "0",
"format_tsv_encoding": "UTF-8",
"format_xml_root_tag": "Orders",
"format_xml_order_tag": "Order",
"format_xml_product_tag": "Product",
"format_xml_coupon_tag": "Coupon",
"format_xml_prepend_raw_xml": "",
"format_xml_append_raw_xml": "",
"format_xml_self_closing_tags": "1",
"format_xml_preview_format": "0",
"format_json_start_tag": "[",
"format_json_end_tag": "]",
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"format_json_numeric_check": 0,
"format_json_encode_unicode": 0,
"format_pdf_display_column_names": "1",
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"format_pdf_direction_rtl": 0,
"format_pdf_orientation": "L",
"format_pdf_page_size": "A4",
"format_pdf_font_size": "8",
"format_pdf_header_text": "",
"format_pdf_footer_text": "",
"format_pdf_pagination": "C",
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"format_pdf_cols_width": "25",
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"format_pdf_page_header_text_color": "#000000",
"format_pdf_page_footer_text_color": "#000000",
"format_pdf_table_header_text_color": "#000000",
"format_pdf_table_header_background_color": "#FFFFFF",
"format_pdf_table_row_text_color": "#000000",
"format_pdf_table_row_background_color": "#FFFFFF",
"format_pdf_logo_source_id": "0",
"format_pdf_logo_source": "",
"format_pdf_logo_width": "0",
"format_pdf_logo_height": "15",
"format_pdf_logo_align": "R",
"format_pdf_row_images_width": "15",
"format_pdf_row_images_height": "15",
"format_pdf_row_images_add_link": "0",
"format_pdf_row_dont_page_break_order_lines": "0",
"format_html_display_column_names": "1",
"format_html_repeat_header_last_line": "0",
"format_html_font_size": "13",
"format_html_header_text": "",
"format_html_footer_text": "",
"format_html_cols_align": "L",
"format_html_header_text_color": "#000000",
"format_html_footer_text_color": "#000000",
"format_html_table_header_text_color": "#000000",
"format_html_table_header_background_color": "#FFFFFF",
"format_html_table_row_text_color": "#000000",
"format_html_table_row_background_color": "#FFFFFF",
"format_html_row_images_width": "100",
"format_html_row_images_height": "100",
"format_html_images_add_link": "0",
"format_html_custom_css": "",
"all_products_from_order": "1",
"skip_refunded_items": "0",
"skip_suborders": "0",
"export_refunds": "1",
"export_matched_items": "0",
"date_format": "Y-m-d",
"time_format": "H:i",
"sort_direction": "DESC",
"sort": "order_id",
"format_number_fields": "0",
"export_all_comments": "0",
"export_refund_notes": "0",
"strip_tags_product_fields": "0",
"strip_html_tags": "0",
"round_item_tax_rate": "1",
"cleanup_phone": "0",
"convert_serialized_values": "0",
"enable_debug": "0",
"billing_details_for_shipping": "0",
"custom_php": "0",
"custom_php_code": "",
"mark_exported_orders": "0",
"export_unmarked_orders": "0",
"summary_report_by_products": "0",
"duplicated_fields_settings": {
"products": {
"repeat": "inside_one_cell",
"populate_other_columns": "1",
"max_cols": "10",
"group_by": "product",
"line_delimiter": "\\n"
},
"coupons": {
"repeat": "inside_one_cell",
"max_cols": "10",
"group_by": "product",
"line_delimiter": "\\n"
}
},
"summary_report_by_customers": "0",
"order_fields": [
{
"segment": "common",
"key": "order_number",
"label": "Order Number",
"format": "string",
"colname": "Order Number"
},
{
"segment": "products",
"key": "products",
"colname": "Products",
"label": "Products",
"format": "undefined"
},
{
"segment": "products",
"key": "plain_products_tax_rate",
"label": "Item Tax Rate",
"format": "number",
"colname": "Item Tax Rate"
},
{
"segment": "common",
"key": "plain_orders__ywpi_invoice_number",
"label": "_ywpi_invoice_number",
"format": "",
"colname": "Invoice Nr"
},
{
"segment": "common",
"key": "order_status",
"label": "Order Status",
"format": "string",
"colname": "Order Status"
},
{
"segment": "common",
"key": "order_date",
"label": "Order Date",
"format": "date",
"colname": "Order Date"
},
{
"segment": "common",
"key": "paid_date",
"label": "Paid Date",
"format": "date",
"colname": "Paid Date"
},
{
"segment": "common",
"key": "plain_orders_is_vat_exempt",
"label": "is_vat_exempt",
"format": "string",
"colname": "VAT Exempt"
},
{
"segment": "shipping",
"key": "shipping_country",
"label": "Country Code (Shipping)",
"format": "string",
"colname": "Country"
},
{
"segment": "common",
"key": "order_currency",
"label": "Currency",
"format": "string",
"colname": "Currency"
},
{
"segment": "totals",
"key": "order_total_no_tax",
"label": "Order Total Amount without Tax",
"format": "money",
"colname": "Order Total Excl. VAT"
},
{
"segment": "totals",
"key": "order_total_tax",
"label": "Order Total Tax Amount",
"format": "money",
"colname": "Order Total Tax Amount"
},
{
"segment": "totals",
"key": "order_total",
"label": "Order Total Amount",
"format": "money",
"colname": "Order Total Incl. VAT"
},
{
"segment": "cart",
"key": "order_subtotal",
"label": "Order Subtotal Amount",
"format": "money",
"colname": "Order Subtotal Excl. VAT"
},
{
"segment": "ship_calc",
"key": "order_shipping",
"label": "Order Shipping Amount",
"format": "money",
"colname": "Order Shipping Excl. VAT"
},
{
"segment": "cart",
"key": "cart_discount",
"label": "Cart Discount Amount",
"format": "money",
"colname": "Cart Discount Excl. VAT"
},
{
"segment": "totals",
"key": "order_refund",
"label": "Order Refund Amount",
"format": "money",
"colname": "Order Refund Incl. VAT"
},
{
"segment": "common",
"key": "first_refund_date",
"label": "Date of first refund",
"format": "date",
"colname": "Date of first refund"
},
{
"segment": "common",
"key": "plain_orders_ywev_vat_exemption_amount",
"label": "ywev_vat_exemption_amount",
"format": "",
"colname": "VAT Exempt Amount"
},
{
"segment": "common",
"key": "plain_orders_yweu_billing_vat",
"label": "yweu_billing_vat",
"format": "",
"colname": "VAT Number"
},
{
"segment": "cart",
"key": "payment_method_title",
"label": "Payment Method Title",
"format": "string",
"colname": "Payment Method Title"
},
{
"segment": "billing",
"key": "billing_first_name",
"label": "First Name (Billing)",
"format": "string",
"colname": "First Name (Billing)"
},
{
"segment": "billing",
"key": "billing_last_name",
"label": "Last Name (Billing)",
"format": "string",
"colname": "Last Name (Billing)"
},
{
"segment": "billing",
"key": "billing_company",
"label": "Company (Billing)",
"format": "string",
"colname": "Company (Billing)"
},
{
"segment": "billing",
"key": "billing_address",
"label": "Address 1&2 (Billing)",
"format": "string",
"colname": "Address 1&2 (Billing)"
},
{
"segment": "billing",
"key": "billing_city",
"label": "City (Billing)",
"format": "string",
"colname": "City (Billing)"
},
{
"segment": "billing",
"key": "billing_state",
"label": "State Code (Billing)",
"format": "string",
"colname": "State Code (Billing)"
},
{
"segment": "billing",
"key": "billing_postcode",
"label": "Postcode (Billing)",
"format": "string",
"colname": "Postcode (Billing)"
},
{
"segment": "billing",
"key": "billing_country",
"label": "Country Code (Billing)",
"format": "string",
"colname": "Country Code (Billing)"
},
{
"segment": "billing",
"key": "billing_email",
"label": "Email (Billing)",
"format": "string",
"colname": "Email (Billing)"
},
{
"segment": "billing",
"key": "billing_phone",
"label": "Phone (Billing)",
"format": "string",
"colname": "Phone (Billing)"
},
{
"segment": "shipping",
"key": "shipping_first_name",
"label": "First Name (Shipping)",
"format": "string",
"colname": "First Name (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_last_name",
"label": "Last Name (Shipping)",
"format": "string",
"colname": "Last Name (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_address",
"label": "Address 1&2 (Shipping)",
"format": "string",
"colname": "Address 1&2 (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_city",
"label": "City (Shipping)",
"format": "string",
"colname": "City (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_state",
"label": "State Code (Shipping)",
"format": "string",
"colname": "State Code (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_postcode",
"label": "Postcode (Shipping)",
"format": "string",
"colname": "Postcode (Shipping)"
},
{
"segment": "common",
"key": "plain_orders__shipping_country",
"label": "_shipping_country",
"format": "",
"colname": "Country Code (Shipping)"
},
{
"segment": "ship_calc",
"key": "shipping_method_title",
"label": "Shipping Method Title",
"format": "string",
"colname": "Shipping Method Title"
},
{
"segment": "common",
"key": "plain_orders_ywev_IP_ADDRESS",
"label": "ywev_IP_ADDRESS",
"format": "",
"colname": "IP Address"
},
{
"segment": "coupons",
"key": "coupons",
"colname": "Coupons",
"label": "Coupons",
"format": "undefined"
}
],
"order_product_fields": [
{
"label": "SKU",
"format": "string",
"colname": "SKU",
"default": 1,
"key": "sku"
},
{
"label": "Item #",
"format": "number",
"colname": "Item #",
"default": 1,
"key": "line_id"
},
{
"label": "Item Name",
"format": "string",
"colname": "Item Name",
"default": 1,
"key": "name"
},
{
"label": "Quantity (- Refund)",
"format": "number",
"colname": "Quantity (- Refund)",
"default": 1,
"key": "qty_minus_refund"
},
{
"label": "Item Cost",
"format": "money",
"colname": "Item Cost",
"default": 1,
"key": "item_price"
}
],
"order_coupon_fields": [
{
"label": "Coupon Code",
"format": "string",
"colname": "Coupon Code",
"default": 1,
"key": "code"
},
{
"label": "Discount Amount",
"format": "money",
"colname": "Discount Amount",
"default": 1,
"key": "discount_amount"
},
{
"label": "Discount Amount Tax",
"format": "money",
"colname": "Discount Amount Tax",
"default": 1,
"key": "discount_amount_tax"
}
],
"id": 0,
"post_type": "shop_order",
"export_rule_field": "date_paid",
"export_filename": "orders-%y-%m-%d-%h-%i-%s.xlsx",
"summary_row_title": "Total"
},
"profiles": [],
"cron": [],
"order-action": []
}Hello
Refunds are not orders, so they don’t have “Paid Date”.
please, set “Filter Orders By” = Order Date.
Thank you, that solved it!
You’re welcome
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