Regarding amp in order confirmation emails

Hi @isabella92

Thanks for reaching out!

Firstly, I apologize for the delayed response.

Is there any way to avoid the “amp” from appearing?

I am quite confused about your issue here. Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Meanwhile, I replicated the scenario on my test site and this is how the Order Confirmation Email looks like on my end:

Image Link: https://snipboard.io/X8G2J9.jpg

Hope this helps!

Hello!

Thank you for your help!

My mistake, I was looking at a delivery order that had this amp problem, and I assumed the same problem was occurring with the order confirmation email because the delivery order is based on the order. I made a test purchase and the problem does not occur with our order confirmation email.

The delivery order is made via Visma business system so I think the problem is with Visma.

Hi @isabella92

I’m glad you were able to find the culprit of your issue which is the Visma business system.+

Since this is a third-party plugin which we don’t provide support for (please see our Support Policy here), it would be best reaching out to the plugin’s developers for further assistance here:

https://www.visma.com/contact/

All the best and hopefully, the issue will be fixed soon.

Thanks!