Regarding Notification Email

  • Resolved biznessshelter

    (@biznessshelter)


    3 years, 8 months ago

    Hello,
    We are using Metforms on our site.
    We have 2 forms on my site,one is working fine but the form on my last page that is order now page is not working properly.
    It shows something went wrong but form get submitted and also get the confirmation email but not getting the Notification email.
    Please help us to resolve this issue as soon as possible.

    Thanks & Regards,
    Bizness Shelter

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @biznessshelter
    Thanks for contacting us.

    The problem of the “Something Went Wrong” response on Metform form Submission usually occurs for a few reasons. The most possible reason for this problem and also a solution for this problem is given below-

      SMTP is not enabled or configured. To receive admin email notifications and to send email confirmations to users make sure you have an SMTP email server enabled. If you don’t have any idea about it please contact your hosting provider.

      While configuring the Metform form, Make sure you have enabled the Store Entries Option or Admin Notification option.

      If you have enabled Admin Notification, then please make sure you have Entered an email (https://scrgrb.in/olx) to receive the user data on that Email.

    If the issue still persists after following the solution, Please create a ticket at our support board. please navigate to our plugin details page and from the USEFUL LINKS section, you will find the link to connect with our support board. Our dedicated support agents will help you to resolve your issues as soon as possible.

    Best Regards
    Prosenjit

    Thread Starter biznessshelter

    (@biznessshelter)

    Hey thanks @prosenjitbarman for your fast response,we have done all the settings properly still this problem persists.

    Thread Starter biznessshelter

    (@biznessshelter)

    We have seen that you have filled form in wprdpress dashboard and you may have got confirmation email also.
    But we haven’t got notification email.
    And if this problem is with SMTP then other form on About Us page should also have this issue,but it’s working fine.

    Hey @biznessshelter ,

    As we couldn’t reproduce the issue in our end please, open a support ticket at our support center and our support team will help you to solve the issue as soon as possible.

    Regards,
    Benjir

Viewing 4 replies - 1 through 4 (of 4 total)
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