Regen Thumbnails interface stuck on “Loading…”

  • Resolved Judah Frankel

    (@plgjudah)


    2 years, 2 months ago

    Basically, whenever we try to open up the “Tools -> Regenerate Thumbnails” interface, the page throws up “Loading…” and then just gets stuck there. Whatever is supposed to trigger to actually load the interface, isn’t.

    For more background, I’m pretty sure that it’s not an issue specific to this plugin; there are other plugin interface pages that are experiencing errors. This is the plugin I’m focusing on at the moment, due to relative simplicity.

    Any ideas what could be causing it, and/or how to fix it?

    • This topic was modified 2 years, 2 months ago by Judah Frankel.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Alba

    (@ctdealba)

    Hi @plgjudah

    Basically, whenever we try to open up the “Tools -> Regenerate Thumbnails” interface, the page throws up “Loading…” and then just gets stuck there. Whatever is supposed to trigger to actually load the interface, isn’t.

    I checked this on my test site, and I wasn’t able to replicate your issue. When I go to Tools > Regenerate Thumbnails, I do get the Regenerate Thumbnails interface. Screenshot link: https://d.pr/i/CufRyk.

    I suspect there might be a plugin conflicting with Regenerate Thumbnails since in my test site I have a few plugins installed and activated.

    Have you done any troubleshooting yet?

    If not, then I recommend temporarily deactivating all plugins except Regenerate Thumbnails and check if the issue resolved. If it does, reactivate your plugins one by one, checking when the issue comes back and you’ll find the culprit.

    Hope this helps!

    Best,
    Alba

    Plugin Support Jay

    (@bluejay77)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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