Regions without tax (Canary Islands, Ceuta and Melilla)

Under “tax options”, can you check what you selected under “calculate tax based on”. You should select “customer shipping address” or customer “billing address”.

Are you showing prices in the shop with or without taxes? If you are showing prices with taxes, unless the customer has given their address, you’ll always see the prices with tax. Once the customer confirms their address as being from one of those territories, the tax will be taken out.

In the rates table, I think “Compuesto” should be unchecked. Compuesto (Compound) means: “If this rate is compound (applied on top of all prior taxes) check this box.”, so not what you want in your case. You don’t want the all other states tax rate applied on top of the special states rate. Sorry, theory not checked.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.