Register on your website?!

Thanks for your thoughts about Wordfence and the new sign up process.

The reason we did this is simple. We have no way to adequately track the number of sites using Wordfence beyond the download numbers we see. This isn’t a very good way to be able to future plan and make sure we have the bandwidth and servers available to keep providing the plugin and the services it provides to our paid customers and our free customers like you. Requiring the email (which is only for sending you the license) allows us to spend wisely so we can invest where it is needed. About 90% of our users are using free licenses so it is vital we are able to budget smartly. We’re also not the first plugin in the repository to require this. Akismet does as well if I remember correctly. Intentionally and wisely investing where it is needed now, and where it will be needed in the future is what makes us able to continue providing a plugin with fully functional features like our firewall and malware scanner and other free services like our security management tool, Wordfence Central.

Oh, and we don’t require anyone to register on our website. Again, the email is only used to send you the free license. Sending the license to an actual email address helps us more accurately track numbers using the software.

Of course, we understand if providing an email is an issue for you. In that case, we wish you well with whatever security solution you choose to pursue.

Mia

• This reply was modified 2 years, 2 months ago by WFSupport.

“Oh, and we don’t require anyone to register on our website.” You do require it. I cannot use the plugin without putting in my email and getting a code. That is registering! And it does not work. All I get is “An unexpected error occurred while processing your registration. Please try again.”

Also if your attempting to get real numbers? Why do you require an email. And why wont you accept regular domain names? I tried like 10 different ones and none work. I had to use a gmail account. How does that help my security? By making me use a different email unrelated to the site i am trying to install. And on top of that you change the notification email to that??? How can you say your just trying to collect more usage data when your clearly trying to build an email list of gmail/yahoo users.