register_http_request_failed

  • Resolved thanatipch

    (@thanatipch)


    9 years, 5 months ago

    Hi,

    I’ve moved my wordpress site to a new server and the problem connecting with jetpack occurred. The error said

    Jetpack could not contact WordPress.com: register_http_request_failed. This usually means something is incorrectly configured on your web host.
    Empty reply from server

    The website is

    https://www.ads-software.com/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter thanatipch

    (@thanatipch)

    Hi Jeremy,

    Here’s the screen after I click on “Debug”
    screen

    I can’t find the link “click here to contact Jetpack support” you mentioned in step 3.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    What do you see when scrolling down a bit? The contact link should appear at the bottom of this page.

    If it doesn’t, could you contact us via this contact form and let us know your site URL there?
    https://jetpack.me/contact-support/

    Thanks!

    Thread Starter thanatipch

    (@thanatipch)

    I still can’t find the contact link in the page.
    As you suggest, I’ve already sent the information via the contact form.

    Thanks ??

Viewing 4 replies - 1 through 4 (of 4 total)
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