Registered users cannot login

  • Resolved carry2web

    (@carry2web)


    1 year, 4 months ago

    Block Reason:You have been temporarily locked out of this system. This means that you will not be able to log in for a while.

    All my registered users cannot login. This page with above error message is shown.

    As an admin, I can login successfully to backend without a problem. But all registered users are having a problem. I even created my own demo user account for a normal subscriber, but that account is also having the same problem.

    What could be the problem here?

    Where can I find block rule or logging details on what rule WordFecnce decides to block all users?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @carry2web, thanks for reaching out to us.

    When looking at your Live Traffic feed, you can see blocks for logins so I recommend doing a recent test with the user account you created to make it easier to find. Are you able to find the cause of the block, usually given in red text when expanding the table row?

    The blocks could be linked to your Brute Force or Rate Limiting settings, or you may be told about a firewall rule that blocked them automatically. Let me know if there’s a reason given where the solution isn’t clear so I can help you out.

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)
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