Registration form sometimes does not create wordpress user

  • Resolved lofirobot

    (@lofirobot)


    2 years ago

    Hello

    I am using Forminator for users registration on wordpress site.
    On some occasions users report that they fill the form, recieve email with activation link, they click the link but the account is not activated.

    I see the user in Forminator submission and it is marked as activated but there is no wordpress user created.

    If the user tries to register again he gets info that the username/email is already used.

    I dont know how often it happens but I have about 1000 people submitted in forminator registration but only 700 wordpress users created so I suppose it happens quite often.

    I have no clue how to replicate the error as I tried registering multiple times and it always worked for me.

    Any clues?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @lofirobot !

    I’m sorry to hear that you’re experiencing this issue!

    My suggestion here would be to check the server’s performance as my guess is that possibly the registration process is being stopped sometimes due to resource usage exceeding the server’s capacity. This is just a guess at this point of course. If needed, maybe you can check that with your hosting provider while submitting the form to see if there’s anything that would cause this.

    We can also check the form on our test sites (we haven’t had any similar reports), so if that’s okay, please share an export of the form:

    How to export: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    After exporting, please share the code using a service such as https://pastebin.com (free)

    Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.

    Kind regards,
    Pawel

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @lofirobot ,

    We haven’t heard from you for over a week now, so it looks like you don’t need our assistance anymore.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
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