Registration form works but displays error messages.

  • Resolved tomlennox

    (@tomlennox)


    2 weeks, 6 days ago

    I’ve set up a registration form for a site I’m one of the admins on. It is succesfully registering people on the site, after they click register, but 3 error messages also appear at the top of the form each time a new user attempts to register:

    A user with this username already exists

    A user with this email address already exists

    reCAPTCHA check failed

    This means the user thinks registration has failed, when it has worked fine. I’ve tried deactivating other plugins which may be causing conflicts and am using version 6.0.2.7. Can you help? Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @tomlennox,

    It appears that the form on your website is submitting twice. On the first submission, the user account is created successfully, but the duplicate submission triggers the existing user error. If you’ve already tested with all other plugins deactivated, could you also try switching to a different site theme? This issue is likely due to a conflict with another code script, which could be related to your current theme.

    Thread Starter tomlennox

    (@tomlennox)

    Thanks for your quicky reply and for confirming what the issue is. Unfortunately, I’m not able to change the site theme, but I apprecaite your help.

Viewing 2 replies - 1 through 2 (of 2 total)
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