Registration Not Successful

Hi @djsolin,

Could you please check form submission with all other plugins on your site deactivated. This could be a conflict with another plugin on the site.

I will attempt that tonight. Will repost here with findings.

@registrationmagicsupport I disabled plugins and ran the registration process and I was still not able to create a successful registration. As a matter of fact, when I attempted to register, the User name portion was my default admin name and wouldn’t allow me to change it at all, including its respective email address. I deleted my cookies and cache and still no luck. Please advise.

Hi @djsolin,

Thanks for checking that. The username and email fields are appearing pre-filled for you as you are opening the form in logged in state. For non-logged in users, these will not appear pre-filled.

Could you please create a new form and try form submission on that. We’d like to know if this issue is appearing on all forms or only one form.

@registrationmagicsupport I have created a new registration form. It is still unsuccessful. What do you think could be causing this? I am willing to pay for the plug in as I want to be able to manually accept registrations, but if it is not working, it makes me weary.

And just to piggy back on the previous reply, I was logged out of the Admin account when I attempted to register.

Hi @djsolin,

It looks like your site is not loading the JavaScript files that RegistrationMagic requires to check field details before submission. Hence, the form submission is going invalid. The JavaScript files are automatically loaded with the form shortcode, so it is likely that some other process on your site is blocking those files from getting enqueued.

Could you please recheck by applying another theme on the site. Also, if you are using any cache system on your server, please do refresh the cache.

Hi @djsolin,

I just wanted to follow up. Were you able to recheck the issue with another theme and with cache disabled?

Due to lack of further response, we are closing this topic.

I’m having the same problem.

I also have Nextend Social Login plugin enabled (Wouldn’t it be nice if RegistrationMagic included Google OAuth support?), but I don’t think there’s any conflict with that plugin.

You can check my sign up page here: https://liabttraining.ir/student-signup

Everything works fine when filling the sign up form, but in the end after clicking the Submit button, the form just resets empty and no user is added to the site.

On the Form Analytics dashboard I get a 100% Failure report.

By the way, I couldn’t remove the email address field or make it optional. Please let me know if that is possible.

Thanks in advance