Registration send user to my WP login and does not send email.

  • Resolved jpechlin

    (@jpechlin)


    6 years, 3 months ago

    Hello,
    After installing supportcandy, when I select register it takes me to my wp-login.php page and after submitting the username and email, it does not send an email to the user.

    1. Can I have the registration stay on the same page and not be redirected to my back-end login page?
    2. How do I get the registration to work?

Viewing 1 replies (of 1 total)
  • Plugin Author SupportCandy

    (@supportcandy)

    Hi there,

    Please verify below steps for troubleshooting the issue with emails on your WordPress site:

    1. You have entered From Name & From Email in email notification settings of the plugin.
    2. You have installed any SMTP plugin to send emails from website. Please note, if you have not installed SMTP plugin to send emails, mail() function does not guaranty you to deliver emails. There are many popular free SMTP plugins available on www.ads-software.com.
    3. Test email in SMTP plugin send email correctly.

    If above steps do not fix the issue with emails, please contact your host provider and email service provider to check why emails not getting sent from your website. It has no relation with SupportCandy as we are using wordpress email send functionality to send emails from the tickets.

    Can I have the registration stay on the same page and not be redirected to my back-end login page?

    This is not available until now but we already have this in our development queue. You may see this in 3-4 versions in couple of months.

Viewing 1 replies (of 1 total)
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