Registration Stuck

  • Resolved billcpr

    (@billcpr)


    10 months, 3 weeks ago

    Received complaints that users are unable to register. Tested it out. I completed the Registration form on several classes. It looks like it is continuously processing. However, if I stop it by using the back page arrow, I find the registration was accepted in WordPress Registrations. No confirmation email is sent. I looked in your forum for answers. I saw one answer/fix on a theme from 2+ years ago. It is not the theme I am using. I am using Minamaze. There is an update available, but I have chosen not to update. Doesn’t appear to be necessary to do. I also am not the original creator of this site, so I am not familiar with all possible customizations.

    Events Pro Calendar is showing an expired license, however the license has been renewed. Could that be the problem?

    Thank you for you assistance. Looking forward to your response.

    Happy New Year!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author roundupwp

    (@roundupwp)

    Sorry for the issue here!

    I just tested a registration. It seems there is a 500 internal error with the AJAX call that submits the form.

    What this means is that the form is able to submit to your site successfully, but before the code to process the data completes there is an error.

    You could either contact your host to get PHP error logs or install a plugin like query monitor to see what error occurs:

    https://www.ads-software.com/plugins/query-monitor/

    Though this may require some knowledge of using the network tab and browser tools to see what the error is.

    I can help you troubleshoot further if you contact us on our website with the error information:

    https://roundupwp.com/support/

    Thanks!

    – Craig

    Plugin Author roundupwp

    (@roundupwp)

    I haven’t heard back in awhile so I’ll mark this resolved. Please let me know if you need more help though!

    – Craig

Viewing 2 replies - 1 through 2 (of 2 total)
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