• Resolved stephunique

    (@stephunique)


    Hello,

    I am using the free version of the User Registration plugin. In the User Registration -> Settings -> Emails, there is already a green “always active” label next to “Email Confirmation”, it is already on. On the registration page itself, after registration, the message “User registered. Verify your email by clicking on the link sent to your email.” appears. However, new users are not getting an email to get them to click a link to verify they did want to register (to prevent spam registrations). Instead, they get automatically accepted. They get the “registration approved email” instead, saying “Your registration on?example_site(.)com has been approved.”

    For the settings in the individual forms, every option is some form of “auto approval” except one that is admin approval. Of the auto approval ones, there is one option that says “Auto approval after email confirmation”. I selected this one, but I guess a ’email confirmation” means the email that confirms they have registered, ie the message above saying the registration has been approved?

    I want an email sent where the user has to click a link to confirm they want to sign up, not to confirm that they have signed up.

    Can you assist?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @stephunique

    Thanks for writing in,

    If you have selected the ‘Auto approval after email confirmation’ option in the individual form settings, but the users are auto-approved, this might be a plugin conflict. Since we are not being able to replicate this on our end, we suggest you check if any other plugins are causing this by deactivating other plugins. To find the plugin that is conflicting, reactivate other plugin one by one and check if the issue there or not.

    Regards!

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi there,

    Since we haven’t heard from you in a while, I’m going to go ahead and conclude this thread for now. However, if you have any further questions or if there’s anything else we can assist you with, please feel free to continue the conversation.

    Regards!

    Thread Starter stephunique

    (@stephunique)

    Hi Sandip,

    Thanks for coming back to check on this. The issue was resolved – I don’t know how, but it was fixed.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Registration verification emails not received, new user automatically approved’ is closed to new replies.