Registration with E-Mail confirmation doesn’t work

Hello @beats247,

Can you go to your database and check if you have a wp_signups table created ?
If not, try and go to Profile Builder -> General Settings and re-save the settings.

Let me know.

Regards.

Hey, thanks for the quick reply. There is no wp_signups table and re-saving the settings doesn’t create one. Can I create this table manually within phpmyadmin?

Thanks again

Edit: I imported the wp_signups table from my old wordpress installation (where the plugin using E-Mail confirmations has been working) to test it. It didn’t work out though. Still no users are registered.

Hello @beats247,

Ok so you don’t see the user if you go to Users -> Users with unconfirmed email address ? They shouldn’t appear in the Users list until the email is confirmed.

Have you checked for a plugin conflict ? You can find instructions here: https://www.ads-software.com/support/topic/read-before-posting-90/

Can you also check if the user is registered if you disable Email Confirmation ?

Regards.

• This reply was modified 7 years, 1 month ago by Georgian Cocora.

No, if I try to register an account with E-Mail confirmation I can’t see any new user. If this option is disabled users can sign up and show up under users. I don’t want users to be able to sign up without e-mail confirmation though.

I disabled every plugin on the site and even switched the theme to the standard wordpress theme. It is still not working. And as I already mentioned I don’t have a wp_signup table in the database.

Could a login for you for the site to check the back-end help?

Thanks again

Hello @beats247,

I though you imported the table. I prepared a small plugin that should create the table on activation if it’s missing. You can download it from here.

Please install, activate it and afterwards check if the table is created. If so, delete the plugin and test the user registration.

If that doesn’t help, please open a ticket: https://www.cozmoslabs.com/support/open-ticket/

Hello @benandtimmies,

I tested this using the latest version and it works correctly.

You’re using Email Confirmation as well, yes ? Can you check if your database has the wp_signups table created ?

If the issue is the same and you’re missing the table, can you follow the instructions from above as well and test it out afterwards ?

Let me know.

Regards.

Hi Georgian,
thanks again for your support. I imported the table but deleted it again as it still wasn’t working. I installed your plugin and activated it but it didn’t create a wp_signups table. So now I imported my old table again and deleted all the entries to have a blank table. It creates a user with unconfirmed e-mail now but the activation link in the e-mail doesn’t activate the user. Ok, I will open a ticket now.

Thanks again

Edit: I was able to solve the problem by changing the “Email Confirmation” Landing Page now.

Thanks again!