Registrations on event series disappear following update

  • Resolved shuj

    (@shuj)


    11 months, 3 weeks ago

    I have created a series of events on Events Calendar 2.11. I have also registered several participants in the events. However if I then have to make a small amendment such as limiting the number of registrations, when I view the event all the registrations have disappeared. I find that the only way to prevent this is to break all the events from the series, then enter the registrations, after which any amendments can be made without affecting all the names that have been registered. This quite frankly is a pain in the proverbial.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author roundupwp

    (@roundupwp)

    Hey shuj,

    Sorry for the pain!

    Due to the complex and powerful nature of The Events Calendar Pro’s series feature, changing the settings for a series can cause some unpredictable things as you’ve noticed. Sometimes the entire series needs to be remade which can affect the connection between registrations and the events.

    We are working on some changes on our end to help with these unexpected things but we always warn that this can occur.

    Sorry for the inconvenience in the meantime!

    – Craig

    Plugin Author roundupwp

    (@roundupwp)

    This thread has been quiet for awhile. I’ll mark it resolved as we are working on better solutions though making changes to a series of event will always have some risk of unexpected changes with registration.

    Please let me know if you have further questions!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Registrations on event series disappear following update’ is closed to new replies.