Regular Fatal Error

Hello @monowebdesign,

I fully examined the issue you have raised on this topic and could not see it on my end; also, ?we have not received any similar reports so far.

If you cannot access wp-admin, there are other ways to deactivate plugins: https://www.ads-software.com/support/article/faq-troubleshooting/.

Summary: you can use FTP and rename the current theme from the root of the website / wp-content / theme / {{current theme name}} and deactivate any plugins with rename plugin folder(e.g, add -t) from the root of the website / wp-content / plugins {{Plugin Name}}

After resolving access to the WP Admin, please tell us a little about the versions of plugins you use. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link.

We’ll find out what happened on your website with that error message.

Note: you can ask your host provider to return the backup.

Please keep us posted.

Best Regards

Thanks

I can access the site without issue, I get an email once per day saying the site is experiencing technical issues and the error log shows the error every few minutes.

I’ve tried deactivating all plugins and the issue is still there – here is the link to the site info – https://pastebin.com/uHzFM0HQ

Thanks

Dave

Hello @monowebdesign,

I can see you are using the latest version of Ocean Extra, but the theme is not in the latest version.

– https://postimg.cc/FdHsCdMH
– https://postimg.cc/xkYKC5zp

Please update the theme to the latest version and recheck the issue.

Please keep us posted,
Thank you.

Best Regards

Hi Shahin

As per your screenshots, the installed parent theme is already the latest version – 3.4.2

I have a child theme installed also – I have switched to the OceanWP parent theme and the issue still exists.

Thanks

Dave

Hello @monowebdesign,

I’m sorry. I posted the wrong screenshot. You are right; both versions are the same and in the latest version.

This issue is related to Freemius;
For troubleshooting, please do the steps below and let us know the results:

1. Please get a full backup from your website,
2. Then install this plugin: https://github.com/Freemius/freemius-fixer from the WP Dashboard > Plugins > Add New(direct download link: https://github.com/Freemius/freemius-fixer/archive/refs/heads/master.zip),
3. Activate the plugin,
4. after activating, you’ll redirect to the plugin setting, first download the data,
5. Now click on the “(2) Fix – Clean Up Data & Deactivate” button.
6. edit the URL(https://postimg.cc/230JQg0f) and return to the WP Dashboard.
7. Recheck your issue.

I hope it helps.
Please keep us posted.
Thank you
Best Regards

Hi Shahin

That appears to have solved the issue, thanks very much for your help!

Regards

Dave

Thank you for your feedback, and you’re most welcome.
I’m glad we could help.