Regular price not syncing with fb catalogue

Hi @ngsoes,

Do these changed prices update on the site after you updated via the bulk plugin?

Was a full sync completed with Facebook after these changes?

Thanks for your respond @simplysaru

The bulk plugin is up to date

I’m tryna uninstall the bulk plugin and change regular price manually on product menu
and syncing product on Product Sync – Fb for Woo plugin

But regular price still not update on fb catalogue

Any solution?

Hi there,

Are you able to try a reset on the product sync?

You can use the following code for the reset:

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/#reset-all-products

After seeing that the products were reset as expected, you can remove the code as it would no longer be needed.

We also have the following article on how to add custom code if needed:

https://woocommerce.com/posts/properly-add-woocommerce-custom-code/

Feel free to get back to us if you need further help.

Thank for your advice @felipea8c
How long I’ve to active this snippets?

Hello @ngsoes,

You will need to keep this snippet until all the products are reset as expected.

Once that is finished, you can remove the snippet as it’s no longer needed.

Kind regards,

Sorry @luanluta
Unfortunately price regular on fb catalog still no update

Any solution?

Hi @ngsoes thanks for the update.

Please go to Marketing > Facebook, and enable debug logging. Then, try another sync.

Next, go to WooCommerce > Status > Logs, look for Facebook in the drop-down list on the right, and click View.

Check to see whether the log shows that the products appear to be updating, and report back to us with any errors you may find so we can troubleshoot further.

Thank you @stephjacq
Finally my catalog is syncing after update the plugin

It’s actually a bug or what?

Hello @ngsoes,

Finally my catalog is syncing after update the plugin

Awesome! Good to know that everything is working now.

It’s actually a bug or what?

We are not aware of any related bug at this moment but this type of issue can happen from time to time for not using the latest version of the plugins. This is why we always recommend users for keeping the plugin updated.

Since the issue is solved now, I am marking this thread as resolved but you can still comment or create a new topic if you need any further assistance.

Cheers.