Reinstall Facebook plugin

Hi @mauranedl,

I understand you’re looking to connect a new business manager account but the extension is automatically connecting to your old business manager account. That must be frustrating!

Not to worry, I’m here to help. Here’s how you can resolve the issue:

1) Reset the connection with our mini plugin – Download and install the special plugin we’ve developed to help in cases like this. Here are the steps to give it a try:

– Download the plugin here: https://d.pr/f/rTEhWp
– After installing/activating the plugin you will see this tool from WooCommerce → Status → Tools: https://d.pr/i/F3tcs2
– Click reset resettings to completely reset the plugin.

After that, please try the setup again. If that doesn’t help, we’d have to take a more technical approach:

2) Delete the plugin’s table from your site’s database – using PHPmyadmin or the WP PHPmyAdmin plugin. Here are the steps:

– Access your site’s database using either of the above method
– Go to the **options table** (wp_options) > Search the option_name for %%like%% with a value of wc_facebook

That will show all the options saved for the Facebook for WooCommerce extension, select all and delete. I recorded a video of the steps for you here: https://d.pr/v/kcXL41

Let me know the steps that work for you. Cheers!

Hi,
Thanks for your response! Both ways don’t seem to resolve the problem. ?? Is there another way?
Thanks!

Hi @mauranedl

Both ways don’t seem to resolve the problem

Could you please share with us the following so we can try to understand the problem better:

1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Hi @margaretwporg,

Here you go:

1. System Report

### WordPress Environment ###

WordPress address (URL): https://www.fitnessking.be
Site address (URL): https://www.fitnessking.be
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: ? 5.9.3 - Er is een nieuwere versie van WordPress beschikbaar (6.0)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: nl_BE
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.29
PHP Post Max Size: 128 MB
PHP Time Limit: 1200
PHP Max Input Vars: 5000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.2
WC Database Prefix: wp_qsfidxwuqw_
Totale databasegrootte: 465.82MB
Database datagrootte: 329.50MB
Database index grootte: 136.32MB
wp_qsfidxwuqw_woocommerce_sessions: Data: 1.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_order_items: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_order_itemmeta: Data: 8.52MB + Index: 8.03MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_qsfidxwuqw_actionscheduler_actions: Data: 19.06MB + Index: 26.14MB + Engine InnoDB
wp_qsfidxwuqw_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_actionscheduler_logs: Data: 5.02MB + Index: 3.91MB + Engine InnoDB
wp_qsfidxwuqw_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_customers: Data: 0.41MB + Index: 0.91MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_guests: Data: 1.52MB + Index: 0.84MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_log_meta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_qsfidxwuqw_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_bv_ip_store: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_qsfidxwuqw_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_check_email_log: Data: 135.52MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_commentmeta: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
wp_qsfidxwuqw_comments: Data: 3.52MB + Index: 3.50MB + Engine InnoDB
wp_qsfidxwuqw_CTA_ip_failed_atts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_feedmanager_feed_status: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
wp_qsfidxwuqw_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_feedmanager_source: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
wp_qsfidxwuqw_formmaker: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_blocked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_display_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_query: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_submits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_themes: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_formmaker_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_iowd_images: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_action_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_field_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_nf3_upgrades: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_options: Data: 20.48MB + Index: 1.28MB + Engine InnoDB
wp_qsfidxwuqw_pay_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pay_option_subs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pay_transactions: Data: 0.36MB + Index: 0.14MB + Engine InnoDB
wp_qsfidxwuqw_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_pmxe_exports: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxe_posts: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxi_hash: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxi_images: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxi_posts: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_postmeta: Data: 46.58MB + Index: 34.13MB + Engine InnoDB
wp_qsfidxwuqw_posts: Data: 5.52MB + Index: 3.72MB + Engine InnoDB
wp_qsfidxwuqw_redirection_404: Data: 2.02MB + Index: 0.50MB + Engine InnoDB
wp_qsfidxwuqw_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_redirection_items: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
wp_qsfidxwuqw_redirection_logs: Data: 0.27MB + Index: 0.08MB + Engine InnoDB
wp_qsfidxwuqw_relevanssi: Data: 7.52MB + Index: 14.55MB + Engine InnoDB
wp_qsfidxwuqw_relevanssi_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_termmeta: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
wp_qsfidxwuqw_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_term_relationships: Data: 0.33MB + Index: 0.27MB + Engine InnoDB
wp_qsfidxwuqw_term_taxonomy: Data: 0.34MB + Index: 0.11MB + Engine InnoDB
wp_qsfidxwuqw_usermeta: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_qsfidxwuqw_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_qsfidxwuqw_wcextraflatrate_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcextraflatrate_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcextraflatrate_user_zone: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_daily_analysis: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_detailed_analysis: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcmp_cust_answers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wcmp_cust_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcmp_products_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcmp_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcmp_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcmp_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcmp_vendor_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wcmp_visitors_stats: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_qsfidxwuqw_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wc_customer_lookup: Data: 0.33MB + Index: 0.25MB + Engine InnoDB
wp_qsfidxwuqw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_qsfidxwuqw_wc_order_product_lookup: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
wp_qsfidxwuqw_wc_order_stats: Data: 0.44MB + Index: 0.41MB + Engine InnoDB
wp_qsfidxwuqw_wc_order_tax_lookup: Data: 0.28MB + Index: 0.23MB + Engine InnoDB
wp_qsfidxwuqw_wc_product_attributes_lookup: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_qsfidxwuqw_wc_product_meta_lookup: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
wp_qsfidxwuqw_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_qsfidxwuqw_wfconfig: Data: 2.31MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wffilemods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wfhits: Data: 2.02MB + Index: 1.14MB + Engine InnoDB
wp_qsfidxwuqw_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wfissues: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wp_qsfidxwuqw_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wflivetraffichuman: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_qsfidxwuqw_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wflogins: Data: 1.02MB + Index: 0.16MB + Engine InnoDB
wp_qsfidxwuqw_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_qsfidxwuqw_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_qsfidxwuqw_wfstatus: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_qsfidxwuqw_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wpforms_entries: Data: 5.52MB + Index: 0.11MB + Engine InnoDB
wp_qsfidxwuqw_wpforms_entry_fields: Data: 3.52MB + Index: 0.95MB + Engine InnoDB
wp_qsfidxwuqw_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wpforms_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wpmailsmtp_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_qsfidxwuqw_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_wsal_metadata: Data: 16.52MB + Index: 26.13MB + Engine InnoDB
wp_qsfidxwuqw_wsal_occurrences: Data: 1.52MB + Index: 1.95MB + Engine InnoDB
wp_qsfidxwuqw_yoast_indexable: Data: 2.52MB + Index: 1.30MB + Engine InnoDB
wp_qsfidxwuqw_yoast_indexable_hierarchy: Data: 0.16MB + Index: 0.22MB + Engine InnoDB
wp_qsfidxwuqw_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_qsfidxwuqw_yoast_primary_term: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_qsfidxwuqw_yoast_seo_links: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_qsfidxwuqw_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

acf-field: 408
acf-field-group: 33
attachment: 6029
aw_workflow: 3
blog: 25
brands: 9
custom_css: 1
fmemailverification: 1
nav_menu_item: 112
nf_sub: 207
oembed_cache: 26
page: 69
popupbuilder: 15
product: 746
product_variation: 203
referenties: 1
revision: 201
shop_coupon: 23
shop_order: 6390
shop_order_refund: 162
sliders: 4
wafs: 1
wc_afrsm: 6
wpforms: 6
yith-wcbm-badge: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (89) ###

ManageWP - Worker: door GoDaddy – 4.9.13
AccessPress Social Counter: door AccessPress Themes – 1.9.2
ACF Content Analysis voor Yoast SEO: door Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 3.0.1

Admin Menu Editor Pro: door Janis Elsts – 2.16.2
Advanced Custom Fields PRO: door Delicious Brains – 5.12.2
AfterPay payment gateway for Woocommerce: door AfterPay – 6.0.0
Akismet Anti-Spam: door Automattic – 4.2.2
AutomateWoo: door WooCommerce – 5.0.3
Awin - Advertiser Tracking: door awinglobal – 1.0.9
Breeze: door Cloudways – 2.0.3
Check & Log Email: door WPChill – 1.0.5
Classic Editor: door WordPress Contributors – 1.6.2
Cloudflare: door Cloudflare
Inc. – 4.8.3

Conversal Backend: door Conversal – 2.5.5
Custom Payment Gateways for WooCommerce: door Imaginate Solutions – 1.6.6
Custom Permalinks: door Sami Ahmed Siddiqui – 2.4.0
Custom Related Products for WooCommerce: door Scott Nelle – 1.3
Customizer Export/Import: door The Beaver Builder Team – 0.9.4
Daisycon WooCommerce pixel: door daisycon – 1.5
Disable Comments: door WPDeveloper – 2.3.4
Enable jQuery Migrate Helper: door The WordPress Team – 1.3.0
Facebook for WooCommerce: door Facebook – 2.0.3
Gallery Custom Links: door Jordy Meow – 2.0.9
Heartbeat Control by WP Rocket: door WP Rocket – 2.0
Insert Headers and Footers: door WPBeginner – 1.6.0
Invisible reCaptcha: door Mihai Chelaru – 1.2.3
Kadence WooCommerce Email Designer: door Kadence WP – 1.4.10
Loco Translate: door Tim Whitlock – 2.6.1
Mailchimp voor WooCommerce: door MailChimp – 2.6.2
Mobile Navigation Menu: door esstat17 – 1.0.1
Mollie-betalingen voor WooCommerce: door Mollie – 7.0.4
Optimus: door KeyCDN – 1.6.1
PayPro Gateways - WooCommerce: door PayPro – 1.3.3
Popup Builder: door Sygnoos – 4.1.5
Product GTIN (EAN, UPC, ISBN) for WooCommerce: door Emanuela Castorina – 1.1.1
Redirection: door John Godley – 5.2.3
Show Current Template: door JOTAKI Taisuke – 0.4.6
Simple Image Sizes: door Rahe – 3.2.1
Simple Lightbox: door Archetyped – 2.8.1
Simply Show Hooks: door Stuart O'Brien
cxThemes – 1.2.1

SVG Support: door Benbodhi – 2.4.2
Timber: door Jared Novack + Upstatement – 1.19.1
Advanced Editor Tools (previously TinyMCE Advanced): door Automattic – 5.6.0
User Switching: door John Blackbourn & contributors – 1.5.8
WC Custom Add to Cart labels: door Rynaldo Stoltz – 1.3
Facebook for WooCommerce - settings tools: door SkyVerge – 1.0.0
WooCommerce Smart COD: door woosmartcod.com – 1.6.1
WC Speed Drain Repair: door WP Fix It – 1.3
Widget for Google Reviews: door RichPlugins  – 2.1.5
Checkout Field Editor for WooCommerce: door ThemeHigh – 1.6.0
Woo Discount Rules PRO 2.0: door Flycart – 2.3.7
Woo Discount Rules: door Flycart – 2.4.0
Advanced Order Export For WooCommerce: door AlgolPlus – 3.2.2
PayZen for WooCommerce: door Lyra Network – 1.9.4
Premmerce Permalink Manager for WooCommerce: door premmerce – 2.3.5
Product Feed ELITE for WooCommerce: door AdTribes.io – 3.3.9
Advanced Woocommerce Product Gallery Slider: door UnikInfotech – 2.0.0
WooCommerce Advanced Free Shipping: door Jeroen Sormani – 1.1.4
WooCommerce Conditional Shipping and Payments: door SomewhereWarm – 1.8.11 (bijgewerkt naar versie 1.14.0 is beschikbaar)
WooCommerce Coupon Restrictions: door WooCommerce – 1.8.4 (bijgewerkt naar versie 1.8.5 is beschikbaar)
DHL Express Services: door StarShipIT – 1.0.0
WooCommerce Filter Orders by Coupon: door SkyVerge – 1.0.1
WooCommerce PayPal Checkout Gateway: door WooCommerce – 2.1.3
WooCommerce Google Analytics Integration: door WooCommerce – 1.5.8
WooCommerce Custom Payment Gateway: door WPRuby – 1.3.5
WooCommerce PDF Invoices & Packing Slips: door WP Overnight – 2.14.4
WooCommerce Products Compare: door WooCommerce – 1.0.25 (bijgewerkt naar versie 1.1.0 is beschikbaar)
WOOF - WooCommerce Products Filter: door realmag777 – 1.2.6.4
WooCommerce Santander Payment: door Conversal – 1.0.0
WooCommerce Shipping & Tax: door WooCommerce – 1.25.25 (bijgewerkt naar versie 1.26.1 is beschikbaar)
WooCommerce: door Automattic – 6.3.1 (bijgewerkt naar versie 6.6.1 is beschikbaar)
Wordfence Security: door Wordfence – 7.5.11
WordPress Importer: door wordpressdotorg – 0.7
Yoast SEO: door Team Yoast – 18.6
WP Activity Log for WooCommerce: door WP White Security – 1.4.2
WP All Export Pro: door Soflyy – 1.7.5
WP All Import Pro: door Soflyy – 4.7.1
WP-Mail-SMTP: door WPForms – 3.4.0
Nested Pages: door Kyle Phillips – 3.1.20
WP phpMyAdmin: door Puvox.software – 5.2.0.3
WooCommerce Google Feed Manager: door Michel Jongbloed – 2.29.0
WP Activity Log: door WP White Security – 4.4.1
WP Sitemap Page: door Tony Archambeau – 1.9.1
WP All Export - User Export Add-On Pro: door Soflyy – 1.0.7
WP All Export - WooCommerce Export Add-On Pro: door Soflyy – 1.0.4
WP All Import - WooCommerce Import Add-On Pro: door Soflyy – 3.3.0
WPForms: door WPForms – 1.7.4
YITH WooCommerce Frequently Bought Together: door YITH – 1.12.0
YITH WooCommerce Recently Viewed Products Premium: door YITH – 2.7.0

### Inactive Plugins (12) ###

Afterpay Gateway for WooCommerce: door Afterpay – 3.4.0
Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: door Tatvic – 4.7.0
PAY. Payment Methods for WooCommerce: door PAY. – 3.8.2
Product Feed PRO for WooCommerce: door AdTribes.io – 11.5.1
Relevanssi: door Mikko Saari – 4.15.1
Termly | GDPR/CCPA Cookie Consent Banner: door Termly – 3.0.2
Trustbadge Reviews for WooCommerce: door vendidero – 4.0.13
Upsell Order Bump Offer for WooCommerce: door WP Swings – 2.1.1
WP Better Permalinks: door Mateusz Gbiorczyk – 4.1.1
WPForms Lite: door WPForms – 1.7.3
WP Gallery Custom Links: door johnogg – 1.12
YITH WooCommerce Added to Cart Popup: door YITH – 1.8.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

10WEB manager: door 10WEB – 1.2.63

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Winkelbasis: #5 - /shop/
Winkelmand: #6 - /cart/
Afrekenen: #7 - /checkout/
Mijn account: ? Pagina bevat niet de [woocommerce_my_account] shortcode.
Algemene voorwaarden: #6543 - /algemene-voorwaarden/

### Theme ###

Name: Fitness King
Version: 1.0.1
Author URL: 
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.9.1 – 4.1.0 is beschikbaar
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Jouw thema heeft een woocommerce.php bestand. Je zal het woocommerce/archive-product.php template niet kunnen overschrijven omdat woocommerce.php prioriteit heeft over archive-product.php. Dit is bedoeld om weergave-problemen te voorkomen.
Overrides: fitnessking3/woocommerce/cart/cart-shipping.php versie 3.2.0 is verouderd. De hoofdversie is 3.6.0
fitnessking3/woocommerce/cart/cart-totals.php
fitnessking3/woocommerce/cart/cart.php versie 3.4.0 is verouderd. De hoofdversie is 3.8.0
fitnessking3/woocommerce/cart/proceed-to-checkout-button.php
fitnessking3/woocommerce/checkout/form-shipping.php versie 3.0.9 is verouderd. De hoofdversie is 3.6.0
fitnessking3/woocommerce/checkout/payment-method.php versie 2.3.0 is verouderd. De hoofdversie is 3.5.0
fitnessking3/woocommerce/checkout/payment.php versie 3.4.0 is verouderd. De hoofdversie is 3.5.3
fitnessking3/woocommerce/checkout/thankyou.php versie 3.2.0 is verouderd. De hoofdversie is 3.7.0
fitnessking3/woocommerce/emails/admin-new-order.php versie 2.5.0 is verouderd. De hoofdversie is 3.7.0
fitnessking3/woocommerce/emails/customer-processing-order.php versie 2.5.0 is verouderd. De hoofdversie is 3.7.0
fitnessking3/woocommerce/emails/email-addresses.php versie 3.2.1 is verouderd. De hoofdversie is 5.6.0
fitnessking3/woocommerce/emails/email-order-details.php versie 3.3.1 is verouderd. De hoofdversie is 3.7.0
fitnessking3/woocommerce/global/breadcrumb.php
fitnessking3/woocommerce/global/quantity-input.php versie 3.4.0 is verouderd. De hoofdversie is 4.0.0
fitnessking3/woocommerce/loop/rating.php versie 3.0.0 is verouderd. De hoofdversie is 3.6.0
fitnessking3/woocommerce/loop/result-count.php versie 3.3.0 is verouderd. De hoofdversie is 3.7.0
fitnessking3/woocommerce/single-product/add-to-cart/simple.php
fitnessking3/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
fitnessking3/woocommerce/single-product/price.php
fitnessking3/woocommerce/single-product/tabs/additional-information.php
fitnessking3/woocommerce/single-product/tabs/description.php
fitnessking3/woocommerce/single-product/tabs/tabs.php versie 2.4.0 is verouderd. De hoofdversie is 3.8.0
fitnessking3/woocommerce/single-product/up-sells.php
fitnessking3/single-product.php

Outdated Templates: ?
					
					
						Leer hoe te updaten

### Products Compare ###

Template Overrides: 

### Action Scheduler ###

Geannuleerd: 8
Oldest: 2022-06-05 14:19:58 +0000
Newest: 2022-06-23 12:16:29 +0000

Afgerond: 62.110
Oldest: 2022-05-31 07:14:07 +0000
Newest: 2022-06-28 06:02:26 +0000

Mislukt: 2
Oldest: 2022-06-03 12:46:00 +0000
Newest: 2022-06-08 22:15:10 +0000

In afwachting: 10
Oldest: 2022-06-28 06:02:37 +0000
Newest: 2022-07-01 16:25:04 +0000

### Status report information ###

Generated at: 2022-06-28 06:04:12 +00:00

2. Fatal error log:

2022-06-28T06:00:49+00:00 CRITICAL Uncaught Error: Call to a member function get_billing_country() on null in /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/afterpay-payment-gateway-for-woocommerce/class-wc-gateway-afterpay-base.php:129
Stack trace:
#0 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): WC_Gateway_Afterpay_Base->is_available()
#1 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/OnboardingTasks/Tasks/Payments.php(86): WC_Payment_Gateways->get_available_payment_gateways()
#2 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/OnboardingTasks/Tasks/Payments.php(67): Automattic\WooCommerce\Admin\Features\OnboardingTasks\Tasks\Payments::has_gateways()
#3 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboar in /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/afterpay-payment-gateway-for-woocommerce/class-wc-gateway-afterpay-base.php op de lijn 129

2022-06-28T06:01:36+00:00 CRITICAL Uncaught Error: Call to a member function get_billing_country() on null in /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/afterpay-payment-gateway-for-woocommerce/class-wc-gateway-afterpay-base.php:129
Stack trace:
#0 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): WC_Gateway_Afterpay_Base->is_available()
#1 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/OnboardingTasks/Tasks/Payments.php(86): WC_Payment_Gateways->get_available_payment_gateways()
#2 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/OnboardingTasks/Tasks/Payments.php(67): Automattic\WooCommerce\Admin\Features\OnboardingTasks\Tasks\Payments::has_gateways()
#3 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboar in /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/afterpay-payment-gateway-for-woocommerce/class-wc-gateway-afterpay-base.php op de lijn 129

2022-06-28T06:02:28+00:00 CRITICAL Uncaught Error: Call to a member function get_billing_country() on null in /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/afterpay-payment-gateway-for-woocommerce/class-wc-gateway-afterpay-base.php:129
Stack trace:
#0 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): WC_Gateway_Afterpay_Base->is_available()
#1 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/OnboardingTasks/Tasks/Payments.php(86): WC_Payment_Gateways->get_available_payment_gateways()
#2 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/OnboardingTasks/Tasks/Payments.php(67): Automattic\WooCommerce\Admin\Features\OnboardingTasks\Tasks\Payments::has_gateways()
#3 /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboar in /home/391205.cloudwaysapps.com/ucxgcybxph/public_html/wp-content/plugins/afterpay-payment-gateway-for-woocommerce/class-wc-gateway-afterpay-base.php op de lijn 129

Hi @mauranedl,

We do see a few items in the Status Report that might be a reason things are not working.

WC Version: 6.3.1
WC Database Version: 6.2.2

if the database is not matching the WooCommerce version, it is possible that it is not writing information correctly to the database. To update this, go to WooCommerce > Status > Tools and click the Update WooCommerce Database button. This will have it run in the background, and after a few minutes it should conclude (you can refresh to see the completion).

We also do see some plugins that control server side items with Cloudflare and GoDaddy. Depending on who your Host is (it looks like Cloudflare) they might have server side cache items that are holding onto the information. You can reach out to your Host and have them manually clear the wc_facebook_external_business_id field. Once this is saved it should clear that out.

For your errors, they all point to the AfterPay Payment Gateway: AfterPay payment gateway for Woocommerce: door AfterPay – 6.0.0. Feel free to reach out to the developer of that plugin and see if they can assist you with fixing that error string.

Let us know how it goes!

None of these things seem to work ??
Were these all the possibilities or is there some other way left?

Hi @mauranedl,

None of these things seem to work ??
Were these all the possibilities or is there some other way left?

I’m sorry to hear you’re still not able to get the proper account connected there. Are you still seeing the same you don’t have access to Business Manager X error, or do you see another error after removing the database table?

One other step I would recommend you try is to remove the WooCommerce “app” from your old Business Manager account, so that any data referring to the old connection is disabled from the Facebook (Meta) side as well. If you don’t have access to the old Business Manager account (the one you don’t wish to use) I would recommend you reach out to Facebook/Meta support for assistance with that.

You may need to repeat the steps @sukafia outlined above after doing so. If that still doesn’t work for you, please let us know.

We haven’t heard back from you in a while, so I’m marking this thread closed – we’ll be here if and/or when you are ready to continue.